Joel A. Campbell
Chandler,USA
Summary
Adept at spearheading quality assurance initiatives, I leveraged my expertise in test planning and stakeholder collaboration at Wells Fargo Incorporated to enhance compliance and operational standards. My knack for problem-solving and team building has consistently driven project success, achieving significant productivity improvements without compromising on quality.
Overview
15
15
years of professional experience
Work History
Senior Quality Assurance Administrator
Wells Fargo Incorporated
Chandler, AZ
01.2022 - Current
- Customer Remediation COE Team, Implement internal auditing practices to create standards and statutory obligation compliance reports, investigate performance to maintain employee adherence to quality policies
- Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
- Identify, measure monitor, and report risks
- Ensure alignment with Wells Fargo's expectations
- Make business decisions that are based on an understanding of the facts (especially on risks generated)
- Balance risk, and reward
- Create, edit, and updated project manuals and technical documentation used by entire Quality Assurance team in English and Spanish
- Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
- Report and timely escalate risks and issues that have the potential to cause or have already caused adverse impacts to the company's customer's, communities, employees and shareholders
- Delegate daily work activities for the team, lead projects, train and serve as a mentor for less experienced team members
Regulatory Specialist
Orthoscan
Scottsdale, AZ
04.2021 - 10.2021
- Prepare Regulatory Documents for the FDA
- Create a Requirements Traceability Matrix for various Fluoroscopic devices
- Test Fluoroscopic X-Ray Devices
Quality Assurance Analyst
Arizona Department of Transportation
Phoenix, AZ
01.2020 - 01.2021
- Joined project to test and execute an implementation of a Learning Management System conversion
- Created and executed test plans and scripts that determined optimal application performance according to specifications
- Ensured that testing activities allowed application to meet business requirements and systems goals, fulfill end-user requirements, and identified existing or potential issues
- Collaborated with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods
- Made recommendations for improvement of applications to programmers and software developers or engineers
- Communicated test progress, test results to project stakeholders and management
- Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws
- Participated in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems or applications
- Cultivated and disseminated knowledge of quality assurance best practices
Quality Assurance Analyst
Aetna
Phoenix, AZ
04.2019 - 08.2019
- Responsible for testing ETL processes for a health insurance system to provide health insurance to low-income individuals
- Translated business requirements and specifications into test plans and test cases
- Wrote and executed manual test cases
- Documented test results in test case management software
- Troubleshoot and document bugs and defects using bug tracking systems
- Analyzed data and compare with expected or anticipated results
- Worked closely with Business Analysts and Software Developers to identify system requirements
- Participated in daily stand-ups and other meetings as necessary
Quality Assurance Engineer
Choice Hotels
Scottsdale, AZ
09.2018 - 02.2019
- Partnered with Agile team to execute a central reservation website redesign for Choice Hotels
- Primarily Backbox tested the new web styling and functionality/UX
- Handled end-to-end manual testing in addition to writing and executing test cases
- Tested web content using Oracle WCS and web API testing using Swagger
- Developed local builds in MS Virtual Machine and Putty and QA environments with Jenkins
- Successfully completed project on-time, on-budget, and with no quality issues
Quality Assurance Analyst
American Airlines
Tempe, AZ
01.2014 - 08.2018
- Initially hired as a consultant and converted to FTE to test a merger of two travel websites/applications
- Managed all quality tasks, converting system requirements into use cases, writing production validation test cases, and performing functional, black-box, regression, deployment, and integration testing
- Identified required functionality in each mobile device by analyzing application features
- Completed manual cases and black box testing, reporting test results to team
- Executed API service testing (REST)
- Worked collaboratively with Product Managers and Development team to align project deliverables, coordinate system requirements, and identify issues for resolution
- Key player in Agile sprint planning, coordinating individual and team testing to ensure quality deliverables by sprint end
- Created and facilitated training for new testers, creating and documenting defects, testing, and configuring mobile devices, and providing testing support
Quality Assurance Tester
Sabre Hospitality Solutions
Chandler, AZ
12.2012 - 12.2013
- Led all testing initiatives for a property management software project
- Executed central reservation testing and expedia.com testing for Red Roof Inn hotels
- Developed and implemented test plans and test cases
- Conducted team member training for seamless transition to property management software utilization
Test Lead, Quality Assurance Engineer
US Airways
Tempe, AZ
05.2010 - 11.2012
- Wrote and maintained all test cases
- Integrated testing within AIROPS and FLIFO mainframe systems
- Developed and implemented test validation
- Facilitated weekly meetings with global resources
- Conducted test sessions with user groups
Education
Associate of Applied Science - Hotel Management
Scottsdale Community College
ScottsdaleAssociate of Applied Science - Restaurant Management
Scottsdale Community College
ScottsdaleSkills
- Quality Processes
- Test Planning
- Test Case Development
- Test Execution
- Test Result Analysis
- Defect Reporting
- Test Metrics
- Project Scoping
- Team Building
- Stakeholder Collaboration
- Deadline Management
- Priority Understanding
- Solution Architecture
- Communication
- Cross-Functional Team Partnership
- Software Testing Applications
- Defect Tracking Applications
- Operating Systems
- SQL
- System Applications
- Blackbox Testing
- Integration Testing
- Regression Testing
- System/User Acceptance Testing
- Productivity Improvements
- Training
- Problem Solving
- Customer Service
- Interpersonal Skills
- Project Management
- Agile Methodologies
Timeline
Senior Quality Assurance Administrator
Wells Fargo Incorporated
01.2022 - Current
Regulatory Specialist
Orthoscan
04.2021 - 10.2021
Quality Assurance Analyst
Arizona Department of Transportation
01.2020 - 01.2021
Quality Assurance Analyst
Aetna
04.2019 - 08.2019
Quality Assurance Engineer
Choice Hotels
09.2018 - 02.2019
Quality Assurance Analyst
American Airlines
01.2014 - 08.2018
Quality Assurance Tester
Sabre Hospitality Solutions
12.2012 - 12.2013
Test Lead, Quality Assurance Engineer
US Airways
05.2010 - 11.2012
Associate of Applied Science - Hotel Management
Scottsdale Community College
Associate of Applied Science - Restaurant Management
Scottsdale Community College