Briana Morton
Albany,NY
Summary
Dedicated and motivated student with extensive customer service experience seeking a full-time remote position. Proven ability to effectively manage customer interactions and enhance the customer experience, developed through roles as a Front End Associate at BuyBuyBaby and as a Shift Leader at Bellini's Counter. Strong communication and problem-solving skills, with a track record of handling transactions efficiently and leading teams to deliver exceptional service. Eager to leverage my skills in a remote environment to contribute positively to team goals and client satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
Bellinis Counter
Albany, NY
10.2023 - 08.2024
- Supervised and trained new staff, enhancing team efficiency and service quality
- Resolved customer complaints, ensuring high satisfaction and repeat business
- Recommended products to customers, increasing sales and customer loyalty
- Enforced safety and sanitation regulations, maintaining a safe work environment
- Balanced cash registers, ensuring accurate financial records and daily balance
Front End Associate
BuyBuyBaby
Colonie, NY
12.2022 - 08.2023
- Cultivated my customer service and salesmanship skills by helping customers with their questions, requests, and product transactions
- Organizing goods for display
- Cleaning and restocking the store
- Collaborated closely with coworkers on special projects or tasks as assigned by manager
Mentor
Albany PAL
Albany, NY
12.2019 - 12.2021
- Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques
- Served as positive role model to adolescents requiring guidance
- Provided guidance on how best to navigate through challenging situations both inside and outside of school environments
- Built relationships with youth by planning and participating in activities together
- Suggested techniques and methods to help mentee reach educational, social, and professional goals
Education
Psychology Candidate -
Hudson Valley Community College
Albany, Ny05.2025
High School Diploma -
Albany High School
Albany, Ny06.2023
Skills
- Time management
- Delegating
- Cash Handling
- Interpersonal Communication
- Safety Procedures
- Customer service
- Professionalism
- Conflict Resolution
- Training
- Mentoring
- Call handling
Timeline
Shift Manager
Bellinis Counter
10.2023 - 08.2024
Front End Associate
BuyBuyBaby
12.2022 - 08.2023
Mentor
Albany PAL
12.2019 - 12.2021
Psychology Candidate -
Hudson Valley Community College
High School Diploma -
Albany High School