Briana M. Robertson
Dover
Summary
Hard-working individual with a passion for healthcare who is self-motivated, organized with excellent customer service skills. Offering healthcare, billing and office administration experience.
Overview
12
12
years of professional experience
Work History
Sr Patient Finance Rep
Boston Children's Hospital
01.2021 - Current
- Completed financial clearance for Heart center patients Verifying insurance coverage and ensures all insurance requirements are met
- Obtained authorization for Heart Center Inpatient Admissions by contacting insurance companies and utilizing appropriate website portals to request necessary authorizations
- Provided Third Party Payors with appropriate demographic information to complete authorizations/referrals
- Coordinated with PCP office for necessary requirements for Out of network cases
- Fixed any errors within patient’s accounts to ensure accuracy.
- Completed follow up on all cases to ensure authorizations have been approved.
- Initiated Denial escalation process as needed
Office Administrator
Vivant Solar
12.2019 - 01.2021
- Coordinate and conduct training sessions based on staff and organizational learning needs
- Provide reports on account status regarding permits, installation, approvals and hold
- Compile and submit expense reports for office expenditures
- Act as a liaison between managers, sales representatives, and utility companies
Patient Service Representative
Home Care Specialists Inc.
09.2017 - 12.2019
- Verify and obtain patient specific insurance benefits
- Initiate and complete authorization requirements for Durable Medical equipment and specialized services
- Coordinate the delivery of all medical equipment and specialized services
- Daily interactions with providers and other medical professionals to coordinate medical needs for mutual patients
Billing Clerk
Maddison Resource Funding
11.2013 - 09.2017
- Organized records of financial transactions, charges, and payments made by clients
- Update and maintain client based database
- Reconciled bank statements for inconsistencies
- Monitor and update account statuses
Education
Certified Nursing Assistant Certificate -
American Red Cross
Haverhill, MABusiness Management Certificate - undefined
Seacoast School of Technology
Exeter, NHHigh School Diploma - undefined
Exeter High School
Exeter, NHSkills
- Team Oriented
- Data Entry
- Microsoft Office
- Excel
- Inventory management
- Complaint Resolution
- Experienced with Health New England, Tricare, BMC, Healthy Families, Always Health Partners, Tufts Health Plans,Blue Cross Blue Shield, UHC,Harvard Pilgrim,Cigna, Aetna
Timeline
Sr Patient Finance Rep
Boston Children's Hospital
01.2021 - Current
Office Administrator
Vivant Solar
12.2019 - 01.2021
Patient Service Representative
Home Care Specialists Inc.
09.2017 - 12.2019
Billing Clerk
Maddison Resource Funding
11.2013 - 09.2017
Business Management Certificate - undefined
Seacoast School of Technology
High School Diploma - undefined
Exeter High School
Certified Nursing Assistant Certificate -
American Red Cross