Summary
Overview
Work History
Education
Skills
Volunteer Experience
Leadership Experience
Certification
Timeline
Generic

Briana Nichols

Clermont,FL

Summary

Skilled and adaptable professional with extensive experience in guest services, education, and team leadership. Excels in fast-paced, high-traffic environments, bringing a calm, solution-focused approach to dynamic operations. Specializes in developing and delivering educational programs that inspire conservation awareness, mentoring and training frontline teams, and teaching children and activity participants through engaging, hands-on experiences. Expertise in storytelling, guest engagement, and operational excellence, combined with a passion for wildlife and environmental education, allows for the creation of impactful guest experiences that promote conservation and action.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Educator

SeaWorld
04.2024 - Current
  • Delivered informal educational programs to guests, focusing on marine life, conservation, and sustainability
  • Mentored and supervised children during sleepover and summer camp programs, maintaining a safe and enjoyable environment
  • Developed educational content and training materials for both guests and team members, ensuring the messaging was clear and engaging

Lead and Trainer

T-Rex Cafe
02.2024 - Current
  • Led and mentored a team of frontline staff, focusing on training, development, and team-building activities
  • Developed and coordinated team contests and performance evaluations to drive motivation and improve skills
  • Ensured that all operational processes ran smoothly while maintaining a fun and productive environment

Personal Nanny

05.2020 - Current
  • Provided childcare for infants, toddlers, and teenagers, ensuring safety and wellbeing
  • Managed schedules, meal preparation, and activities to support family routines
  • Built strong relationships with children and families through trust, communication, and care

PhotoPass Photographer

Walt Disney World
09.2022 - 01.2024
  • Captured high-quality photographs and provided creative direction to enhance guest experiences at Hollywood Studios
  • Received specialized training for certain areas in the park, allowing for a deeper understanding of storytelling and character integrity in themed settings
  • Ensured guest safety and adherence to company policies while maintaining efficient workflows
  • Engaged with diverse guests, contributing to a positive and memorable park experience
  • Applied storytelling techniques to capture unique moments, maintaining Disney's commitment to character integrity

Halloween Horror Nights House Attendant

Universal Studios
08.2022 - 10.2022
  • Supported scare actors and managed the efficient setup and breakdown of queue lines
  • Provided excellent customer service by ensuring a safe and engaging environment for guests
  • Collaborated with the team to maintain a high level of organization and safety throughout the event

Attractions Host

Walt Disney World
07.2021 - 07.2022
  • Managed guest safety and crowd control in high-traffic, fast-paced environments, including Millennium Falcon: Smuggler's Run
  • Maintained a calm and composed demeanor while managing large crowds, ensuring smooth and efficient operations
  • Delivered exceptional guest service, addressing concerns with patience and professionalism
  • Uphold Disney's standards of inclusivity, courtesy, and storytelling, creating memorable experiences for diverse audiences

Photographer Apprentice

12.2020 - 07.2021
  • Worked with clients to plan and execute personalized photo shoots
  • Edited and enhanced images using Adobe Photoshop and Lightroom to meet client specifications
  • Developed personal branding strategies to ensure each client's vision was accurately represented

Customer Service Associate

Ichiban Steak House
12.2019 - 03.2020
  • Delivered exceptional customer service in a fast-paced environment
  • Managed point-of-sale transactions, including cash handling and order processing
  • Maintained cleanliness and organization in both the dining area and kitchen

Studio Associate

Color Me Mine
05.2019 - 01.2020
  • Hosted and organized events for children, encouraging creativity through painting and art
  • Managed customer transactions, provided excellent customer service, and ensured the studio remained clean and welcoming
  • Assisted with inventory and sales

Beauty Advisor Assistant Manager

Sally Beauty
04.2019 - 01.2020
  • Assisted customers with beauty and personal care product selection
  • Managed inventory, backstock, and store organization to ensure efficient operations
  • Led new hire training sessions and assisted with team management tasks

Sushi Burrito Crafter

Jaburritos
06.2016 - 01.2019
  • Prepared sushi burritos and other menu items to customer specifications
  • Handled customer orders, processed payments, and maintained a clean, organized workspace

Student Affairs Maintenance

UNLV
06.2014 - 08.2014
  • Assisted with inventory management and the transportation of items into dorms
  • Supported the maintenance team by troubleshooting and resolving issues

Education

Bachelor of Arts -

University of Nevada, Reno
Reno, NV
05-2026

Internship -

Disney College Program
Orlando, FL
01.2022

High School Diploma -

Palo Verde High School
Las Vegas, NV
01.2017

Skills

  • Social Media Management
  • Microsoft Office
  • Adobe
  • Strong communication skills
  • Customer service skills
  • Presentation skills
  • Informal education
  • Teamwork
  • Collaboration
  • Lesson planning
  • Cash handling
  • Staff training and development

Volunteer Experience

  • Volunteered for various charitable events, including the Ragnar Race, Ironman Race, Lupus Walk, and Suicide Walk.
  • Participated in local community service initiatives such as organizing high school carnivals and performing for charity events.
  • Provided water and food to the homeless, demonstrating a commitment to giving back to the community.

Leadership Experience

  • Lead and Trainer, T-Rex Cafe, 02/01/24 - Present
  • Leadership Team Member, 01/01/13 - 12/31/17
  • Color Guard Team Captain, 01/01/15 - 12/31/17

Certification

  • Open Water Scuba Certification NAUI 09/2024 (+Nitrox Diver Certification)
  • Previously CPR certified


Timeline

Educator

SeaWorld
04.2024 - Current

Lead and Trainer

T-Rex Cafe
02.2024 - Current

PhotoPass Photographer

Walt Disney World
09.2022 - 01.2024

Halloween Horror Nights House Attendant

Universal Studios
08.2022 - 10.2022

Attractions Host

Walt Disney World
07.2021 - 07.2022

Photographer Apprentice

12.2020 - 07.2021

Personal Nanny

05.2020 - Current

Customer Service Associate

Ichiban Steak House
12.2019 - 03.2020

Studio Associate

Color Me Mine
05.2019 - 01.2020

Beauty Advisor Assistant Manager

Sally Beauty
04.2019 - 01.2020

Sushi Burrito Crafter

Jaburritos
06.2016 - 01.2019

Student Affairs Maintenance

UNLV
06.2014 - 08.2014

High School Diploma -

Palo Verde High School

Bachelor of Arts -

University of Nevada, Reno

Internship -

Disney College Program

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Briana Nichols