Briana Osuna
Temecula,CA
Summary
Professional employee with excellent customer service experience. Excels in fast paced and deadline driven environments. A superior work ethic, while maintaining the confidentiality and trust of employer and coworkers. Detailed House Cleaner with 8 years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents.
Overview
15
15
years of professional experience
Work History
F.O.H employee
Pat and Oscar’s
Temecula, CA
08 2012 - 03 2016
- 4 years of experience as a server and caterer.
- Responsibilities include but not limited too: Complete knowledges of menu, All opening and closing duties including cleaning and stocking, handling all forms of cash and electronic tender, and Set up, service, and breakdown of banquets and off-site events.
Cashier
Target
Temecula, CA
11.2011 - 01.2012
- Seasonal job with significant cash handling experience, when working in a fast paced environment.
- Tasked with keeping work area clean and organized at all times.
Office Assistant
Temecula, CA
10.2010 - 02.2011
- Tasked with reviewing, editing and filing important documents along with servicing company website.
- Other tasks include answering phones and running essential errands.
Restaurant Hostess
Lazy Dog Restaurant & Bar
Temecula
03 2016 - 04 2017
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked in with servers to confirm preparedness before seating customers.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Professional House Cleaner
The Cleaning Authority
Temecula
04 2017 - 07 2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Contributed to a healthier environment with the use of non-toxic and environmentally friendly cleaning solutions.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Banquet Server
Ponte Winery
Temecula
03 2016 - 10 2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Housekeeper
The Inn at Europa Village
Temecula
08 2022 - 10 2022
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
House Cleaner
Molly Maid
Temecula
02 2023 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
High School Diploma -
Susan H Nelson High School
01.2011
Skills
- Customer service
- Catering
- Interpersonal communication
- Order fulfillment
- Office environments
- High pressure situations
- Floor sweeping
- Household management
- Safe chemical handling
- Floor cleaning
- Ceiling fans
- Residential cleaning
- Housekeeping
- Cleaning bathrooms
- Mopping and sweeping
- Vacuuming
Timeline
Cashier
Target
11.2011 - 01.2012
Office Assistant
10.2010 - 02.2011
F.O.H employee
Pat and Oscar’s
08 2012 - 03 2016
Restaurant Hostess
Lazy Dog Restaurant & Bar
03 2016 - 04 2017
Professional House Cleaner
The Cleaning Authority
04 2017 - 07 2020
Banquet Server
Ponte Winery
03 2016 - 10 2019
Housekeeper
The Inn at Europa Village
08 2022 - 10 2022
House Cleaner
Molly Maid
02 2023 - Current
High School Diploma -
Susan H Nelson High School