BRIANA PARHAM
Las Vegas,NV
Summary
Dynamic operations professional with a robust background in streamlining processes and driving operational excellence. Recognized for cultivating a collaborative team environment while consistently meeting and exceeding organizational objectives. Expertise in enhancing workplace safety standards and promoting a culture of compliance, complemented by strong analytical and problem-solving skills. Proven ability to collaborate with cross-functional teams to navigate evolving safety challenges, ensuring effective risk assessment and incident investigation in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Amazon
12.2024 - Current
- Analyzed performance metrics to identify areas for improvement, driving initiatives that enhanced safety in Outbound operations. Specifically owned load defects and implemented training programs and initiatives to address incorrect securement and false walls, which lead to an overall 20% reduction in load quality defects from downstream sites.
- Facilitated continuous improvement projects that resulted in measurable enhancements in the site's safety specifically on nights. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them which resulted in a 24% reduction in recordable injuries year to date.
- Conducted regular safety audits to identify hazards and created corrective actions to drive safety initiatives and align safety and operations.
- Supervised operations staff of up to 4000+ employees and 60+ salaried leaders while keeping employees compliant with Safety company policies and procedures.
- Led investigations into serious accidents, analyzing root causes to prevent future occurrences that has resulted in XX% of injuries year to date.
Operations Manager
Amazon
12.2021 - 11.2023
- Collaborated with project teams to integrate safety measures into daily operations and work plans. At SCK4, partnered with engineering teams out of the EU to implement an automatic tote removal machine in UIS due to the high amount of MSD related injuries in the department from wrangling. After install site saw a 100% reduction in MSD related injuries from associates that were staffed at the automated tote removal machine.
- Promoted a culture of accountability within the organization by holding individuals responsible for their safety performance and ensuring adherence to established protocols through incident review board meetings, deep dive. and safety review board meetings.
- Verified that team members wore personal protective and followed safety standard work on a large scale within the operations by creating a SIMBA audit tracker that was rolled out to the region. This allowed sites to quickly identify how many failed audits were submitted and identify repeat offenders in the operations that had safety misses that were not being addressed.
- Identified gaps between operation and safety metrics that led to misses in execution, safety and associate experience. Implemented an automated workflow that alerted the operations team on assisted icares to avoid further misses. After seeing success at SCK4 with 100% icare and assisted icare completion a 33% increase within first month, rolled this out to the entire IXD+ network which had improved icare/assisted icare completion by 12%.
Area Manager II
Amazon
08.2020 - 12.2021
- Launched Tent IXD and within three months of launch transitioned site to a sortable site to a non-sortable site and drove site to go from a 70% fluid capture to an 100% fluid capture within two months which resulted in a 25% reduction in water spiders injuries for the site.
- Launched IXD site SBD1 as a project manager and lead all initiatives that had to be rolled out for the site. Projects included; asset cage manufacturing and process of cage for the site and future launches, Gemba, Manager in path, area readiness, and site communications. Owned all Covid safety compliance to align with Amazon's Covid policies and regulations.
- Verified that team members wore personal protective and followed safety standard work on a large scale within the operations by creating a SIMBA audit tracker that was rolled out to the region. This allowed sites to quickly identify how many failed audits were submitted and identify repeat offenders in the operations that had safety misses that were not being addressed.
Executive Team Leader
Target
09.2017 - 08.2020
- Analyzed department sales trends, inventory management, ship from store operations, promotions, Safety and OSHA compliance, and scheduling to efficiently lead a team in all of these processes.
- Launched Target’s “drive-up” services which was their online pick up operation during the peak of Covid-19 to align with Target's safety regulations and policies.
- Launched Starbucks franchise inside of the store and became number one in Starbucks sales and safety for the district in six months.
- Rolled out the Target stores modernization venture in which involved leading a team of contractors, developers, engineers and all third-party regulation and compliance personal.
- Lead and created a safety/service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard while maintaining a safety culture.
Education
Bachelor of Science - Business Administration & Management
University of California, Riverside
06.2018
Associate of Science - Business Management
Diablo Valley College
Pleasanton, California06.2016
Skills
- Operations management
- KPI reporting
- Strategic planning
- Safety management
- Implementing policies
- Incident investigation
- Risk identification
- Regulations and compliance
- Emergency response planning
- Performance management
Certification
- Yellow Belt Lean Six Sigma
- CPR/AED Certified
Timeline
Senior Operations Manager
Amazon
12.2024 - Current
Operations Manager
Amazon
12.2021 - 11.2023
Area Manager II
Amazon
08.2020 - 12.2021
Executive Team Leader
Target
09.2017 - 08.2020
Associate of Science - Business Management
Diablo Valley College
Bachelor of Science - Business Administration & Management
University of California, Riverside