Briana Parra Arvizu
Adelanto,CA
Summary
My name is Briana I’m a 29 year old mother and wife. I moved up to the high desert due to my husband transitioning out the military after 8 years and now reintegrating into civilian life entering law enforcement career. I’m a stay at home mom to our 3 year old son, i work from home managing our rental properties but now seeking a part time job to maintain a sense of identity separate from my responsibilities at home. Accepting responsibility with a part time job will not interfere with my current duties as a property manager since i manage my own properties therefore, i set my own schedules.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Manage my own Rentals
Adelanto, California
08.2024 - Current
- Oversaw daily operations of residential and commercial properties efficiently.
- Coordinated maintenance requests and scheduled repairs promptly.
- Managed tenant communications and resolved disputes effectively.
- Prepared lease agreements and facilitated tenant onboarding processes smoothly.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Call Center Representative
Day & Zimmermann
Norfolk, VA
01.2019 - 10.2021
- Handled customer inquiries through phone and email communication.
- Maintained detailed records of customer interactions and transactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Worked at the center while living in Norfolk Virginia due to my husband being in the military, once i relocated back to California i work from home all the way up till i gave birth to my son.
Retail Sales Associate Cashier
Papyrus
Norfolk, VA
11.2018 - 08.2020
- Maintained organized merchandise displays to enhance customer shopping experience.
- Ensured store cleanliness and compliance with company standards consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
Receptionist/Assistant Hairstylist
Regis Salon
Lakewood, CA
03.2017 - 06.2018
- Demonstrated creative artistry and technical skill in designing and executing variety of hair services, including cut, color, extensions, perms, and other chemical and non-chemical treatments.
- Answered phone calls, scheduled appointments for clients, handled cash register and sold products based on clients specific needs.
Receptionist/Accounting
Travelers Club
La Palma, CA
02.2014 - 02.2017
- Served as the company’s only bilingual customer service representative.
- Organized weekly sales reports to track product success.
- Worked under strict deadlines.
- Promptly responded to general inquiries from members, staff and clients via email and fax.
- Assisted customers with product complaints and inquires.
- Recommended, selected and helped locate merchandise based on customer’s needs and desires.
Caregiver
North Walk Villa
Norwalk, CA
06.2015 - 11.2016
- Assisted clients in their activities of daily living such as toileting, bathing, and grooming.
- Performed light housekeeping tasks such as cleaning, dusting, and vacuuming.
- Made their beds on a regular basis and change linens as often as required.
- Drove to and from doctor’s appointments, ran errands and did all their grocery shopping.
Cashier
McDonalds
Norwalk, CA
06.2012 - 09.2013
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of the work area.
- Collaborated with team members to ensure smooth service flow.
- Managed stock levels of supplies and condiments regularly.
- Addressed customer inquiries and resolved issues promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Education
High School Diploma -
John Glenn High School
Norwalk, CA 09.2010 - 06.2014
Cosmetology
Beyond 21st Beauty Academy
Skills
- Bilingual
- Organized
- Productive
- Reliable
- Self-directed
- Adaptable
- Ability to multitask
- Customer service
- Invoice processing
- Communication Skill
- Data entry
- Telephone skills
- Energetic work attitude
- Conflict resolution
- Skilled multi-tasker
Timeline
Property Manager
Manage my own Rentals
08.2024 - Current
Call Center Representative
Day & Zimmermann
01.2019 - 10.2021
Retail Sales Associate Cashier
Papyrus
11.2018 - 08.2020
Receptionist/Assistant Hairstylist
Regis Salon
03.2017 - 06.2018
Caregiver
North Walk Villa
06.2015 - 11.2016
Receptionist/Accounting
Travelers Club
02.2014 - 02.2017
Cashier
McDonalds
06.2012 - 09.2013
High School Diploma -
John Glenn High School
09.2010 - 06.2014
Cosmetology
Beyond 21st Beauty Academy