Quality Control Specialist with expertise in quality audits, food safety, and R&D. Led process improvement initiatives that refined production procedures and enhanced product quality while managing resident relations in affordable housing communities to ensure compliance with relevant regulations. Oversaw rent collection and maintenance requests, contributing to resident satisfaction and effective property management.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Property Manager
Preservation Management
Portland, Maine
04.2023 - 01.2026
Managed resident relations and leasing processes for Preservation Management affordable housing communities.
Coordinated rent collection, payment tracking, and delinquency follow-up with residents.
Scheduled property inspections and prepared units for move-in and move-out turnover.
Maintained compliance records for HUD, LIHTC, and fair housing requirements.
Supervised maintenance requests and communicated repair needs to vendors and staff.
Prepared reports, notices, and property documents using company systems and files.
Supported residents with applications, recertifications, and service referrals.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Inspected properties regularly to identify deficiencies and schedule repairs.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Processed evictions in accordance with state laws and procedures.
Managed all maintenance requests from tenants in a timely manner.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Met with prospective tenants to show property and assess applications or sign leases.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Updated tenant and unit information to keep current in the housing database.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Quality Assurance Quality Control Manager
XTRA FACTOR INC
03.2021 - 12.2022
Oversaw pet food manufacturing for treats, supplements, premixes, and baked treats, ensuring quality standards were met.
Developed nutritional formulations for various products
717-859-1166
QUALITY CONTROL, LAB TECHNICIAN
ADVANCE FOOD PRODUCTS LLC FPJ
10.2019 - 03.2021
Managed chemical control processes to maintain proper pH levels in systems.
Disinfection cleaning
Troubleshooting and repairs; PLC controls, 480/240vac, 24vdc; VFDs
Executed troubleshooting and repairs on PLC controls, 480/240VAC, 24VDC, and VFDs to minimize downtime.
Hydraulic/pneumatic systems
Provided contact information for inquiries and support.
Manage, prioritize and complete projects or programs of moderate to large size, scope, and duration
Lead process failure discussions, audits and investigations to ensure consistency of solutions across all facilities
Perform feasibility studies for fabrication, assembly, machining, or processing
Assist technicians with assembly and disassembly of process equipment and components in order to diagnose issues
Troubleshoot, analyze, identify, evaluate, propose, implement, and document engineering solutions
Develop and document standard operating procedures (SOPs) for equipment processes
Collaborated with production personnel and other departments to gather information, draft reports, and enhance equipment, processes, and products
Create test parameters and participate in the testing, data analysis, and implementation of processes, equipment, and engineering solutions
Identify broad conceptual ideas and develop them into useful solutions
Established continuous improvement plans targeting efficiency, quality, safety, and service enhancements
Follow practices and processes intended to provide safe products that comply with appropriate laws and regulations and meet the company quality standards.
717-655-2236
Education
HIGH SCHOOL DIPLOMA -
Juan Jose Manuez High School
Skills
Bilingual, Property management software, Team player, Tenant communication, Regulatory compliance, Resident relations, Quality Control
Property inspections
Financial reporting
Affordable housing compliance 2 Lease compliance 3 Rent collection 4 Property inspections 5 Financial reporting 6 Tenant relations 7 Vendor coordination 8 Maintenance coordination 9 Record keeping 10 Microsoft Excel 11 Effective communication 12 Conflict resolution 13 Attention to detail 14 Problem solving 15 Time management
Bilingual
Maintenance
Fair housing
Fair housing
Tenant relations
Certification
SQF Practitioner, Aphis, Haccc certification, Certificate in food manufacturing
Community Property Manager Orchard Park Apartments at Multiple Property Management CompaniesCommunity Property Manager Orchard Park Apartments at Multiple Property Management Companies