Briana Paul

• Manage a portfolio of commercial real estate accounts through full renewal lifecycle including marketing strategy, carrier placement, policy servicing, and ongoing client advisory support.
• Execute renewal marketing strategy across real estate risks by coordinating carrier submissions, analyzing expiring terms, and driving competitive market placement through structured engagement with underwriters.
• Analyze complex property and casualty exposures for commercial real estate clients, identifying coverage gaps and recommending program adjustments aligned with evolving risk profiles and market conditions.
• Coordinate RFP processes and carrier submissions ensuring accurate exposure data, timely responses, and structured comparison of coverage terms, pricing, and program options.
• Support carrier negotiations and renewal structuring by preparing benchmarking analysis of expiring versus renewal terms and assisting producers with placement strategy and client recommendations.
• Drive strong retention and renewal outcomes across assigned portfolio, contributing to approximately 95%+ account retention and achieving approximately 20–30% average premium improvement on marketed renewal accounts through carrier competition, risk structuring adjustments, and negotiation support.

Arthur J. Gallagher

• Managed a diverse commercial insurance portfolio across multiple industries, delivering tailored service solutions aligned with varying client risk profiles and coverage needs
• Resolved escalated service and coverage issues, mitigating client attrition risk while maintaining strong client and carrier relationships
• Streamlined internal account management processes to improve workflow efficiency and reduce turnaround time on servicing tasks
• Mentored junior account team members, providing guidance on client servicing, renewal execution, and account management best practices
• Monitored industry trends and regulatory changes to inform client recommendations and ensure alignment with current market conditions
• Facilitated regular client review meetings for 20+ accounts, enhancing retention through proactive communication of policy updates and coverage changes
• Negotiated favorable renewal terms with underwriters, achieving an average 12% premium savings through carrier engagement and risk positioning strategies
• Identified client exposure risks and recommended appropriate coverage solutions to strengthen overall risk protection and insurance programs

• Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
• Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
• Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
• Assisted in marketing efforts by preparing promotional materials highlighting the benefits of various insurance products offered by the company.
• Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
• Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
• Provided administrative support to senior staff members as needed, enabling them to focus on high-level strategic tasks.

• Fostered a positive learning environment through regular interactions with students, parents, and colleagues.
• Completed in-service and additional training to maintain professional growth.
• Mentor a group of students, whose school attendance increased to 94%
• Moved 87% of focus list students from off-track to passing, surpassing goal of 67%
• Utilized various technology platforms to enhance virtual learning experiences during remote instruction periods, ensuring continued academic progress despite challenging circumstances.
• Assigned daily lesson plans designed to motivate students and allow for creativity.