Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Briana Plascencia

Dinuba,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Management Specialist

HR Mobile Services
Visalia, CA
11.2023 - Current
  • Verified customer information and claims to ensure accuracy of data.
  • Maintained accurate records of all customer interactions and updated the database accordingly.
  • Researched, evaluated and processed insurance claims according to company policies and procedures.

Workers' Compensation Clerk

Prima Wawona
Reedley, CA
02.2023 - 10.2023
  • Prepared detailed reports on claim findings including all pertinent information such as injury description, cause of accident, employer responsibility,and liability.
  • Provided customer service by responding promptly to inquiries from claimants and employers.
  • Assisted customers with inquiries and complaints in a professional manner.

Contact Tracer Coordinator

Prima Wawona
Reedley, CA
01.2022 - 02.2023
  • Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
  • Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
  • Analyzed data from contact tracing activities to assess trends in transmission rates within communities.

Recruiter

Prima Wawona
Reedley, CA
05.2021 - 01.2022
  • Sourced and screened potential candidates for open positions.
  • Contacted job applicants to inform of application status.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.

Shift Lead

La Plazita
Dinuba, CA
01.2019 - 05.2021
  • Responded to customer inquiries and complaints in a professional manner.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Supervised staff during shift changes and ensured transition went smoothly.

Education

Currently Enrolled - Sociology

Reedley College
Reedley, CA

Skills

  • Administrative Support
  • Database Entry
  • Information Collection
  • Data Entry
  • Customer Service
  • Relationship Building
  • Claims Processing
  • Creative Thinking
  • Verbal and Writing Communication
  • Confidentiality
  • Bilingual
  • Insurance Knowledge

Certification

  • CPR Certification - 2023
  • WOSH Certification - 2023

Timeline

Claims Management Specialist

HR Mobile Services
11.2023 - Current

Workers' Compensation Clerk

Prima Wawona
02.2023 - 10.2023

Contact Tracer Coordinator

Prima Wawona
01.2022 - 02.2023

Recruiter

Prima Wawona
05.2021 - 01.2022

Shift Lead

La Plazita
01.2019 - 05.2021

Currently Enrolled - Sociology

Reedley College

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Briana Plascencia