Briana Presnall
Monroe,LA
Summary
Experience delivering customer service and administrative excellence with public interaction. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Lead Server
Restaurant Athena Of Monroe
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Aided in delegation of tasks and training of new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess
Restaurant Cotton
10.2020 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
Dental Assistant Summer Internship
Gray Stephens DDS
07.2019 - 07.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Performed light clerical work such as organizing patient charts.
Education
No Degree - Psychology
University of Louisiana At Monroe
Monroe, LA2026
High School Diploma -
Neville High School
Monroe, LA05.2022
Skills
- Problem-Solving
- Organization and attention to detail
- Warm, welcoming demeanor
- Adaptive and flexible
- Computer and general tech literacy
- Verbal and Written Communication
- Greeting and Seating Clients/Customers
- Supply Management
- Service-Oriented Mindset
- Calm, pragmatic thinker
- Telephone Etiquette
Languages
I am fluent in English and conversant in Spanish.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Server
Restaurant Athena Of Monroe
06.2021 - Current
Hostess
Restaurant Cotton
10.2020 - 01.2021
Dental Assistant Summer Internship
Gray Stephens DDS
07.2019 - 07.2019
No Degree - Psychology
University of Louisiana At Monroe
High School Diploma -
Neville High School
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