Briana Quintero
Childrens Health
Dallas ,TX
12
years of professional experience
I have several years of experience in the medical field where I developed strong customer service, communication, organization, and problem-solving skills while working in a fast-paced environment. I also have experienced in sales and working directly with customers, helping me develop confidence in understanding customer needs and providing excellent service. I am eager to bring my healthcare and sales experience into an Equipment Rental Specialist position, learn the equipment and rental process, and provide customer with a positive experience.
Work History
Patient Care Technician
2 Years- Provided direct patient care, ensuring comfort and safety during treatments and procedures.
- Assisted nursing staff in monitoring vital signs and recording patient information accurately.
- Educated patients and families on post-treatment care and health management practices.
- Supported daily activities for pediatric patients, promoting engagement and emotional well-being.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Receptionist
3 Months- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Cashier/Retail Customer Sales Associate
2 Years 5 Months- Processed cash and electronic payments efficiently to ensure smooth customer transactions.
- Assisted customers with inquiries, providing prompt and knowledgeable service.
- Trained new cashiers on procedures and customer service best practices.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
Receptionist/ Patient Referral Coordinator
3 Years 9 Months- Managed patient scheduling and appointment confirmations to optimize office flow.
- Provided welcoming and efficient front-desk support, enhancing patient experience.
- Assisted with medical records management, ensuring accuracy and confidentiality of information.
- Coordinated communication between patients and healthcare providers to streamline inquiries.
- Addressed patient concerns promptly, fostering a positive environment within the practice.
- Answered phone promptly and directed incoming calls to correct offices.
Optometrist Assistant
10 Months- Assisted optometrists with patient examinations and vision tests to ensure quality care.
- Managed appointment scheduling and patient records using electronic health record systems.
- Educated patients on proper contact lens usage and related eye care practices.
- Coordinated inventory management for optical supplies, ensuring availability for patient needs.
Receptionist
2 Years 6 Months- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Assisted in insurance verification processes, ensuring timely claims submissions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma
- Honor Roll
Skills
Vital signs monitoring
CPR certification
Basic life support
Multitasking and time management
Fast learner
Bilingual
Dependable and responsible
Timeline
Patient Care Technician
Childrens Health
08.2024 - 08.2026Read More
Receptionist
Southwest Family Medicine Associates
11.2022 - 02.2023Read More
Cashier/Retail Customer Sales Associate
Tommy's Terrific Carwash
01.2020 - 06.2022Read More
Receptionist/ Patient Referral Coordinator
Shulkin Eye Associates
02.2018 - 11.2021Read More
Optometrist Assistant
Eyeconic Vision
03.2017 - 01.2018Read More
Receptionist
Metrocare Serivces
08.2014 - 02.2017Read More
Skyline HighSchool
High School Diploma
Read More