Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Briana Ramos-Lopez

Greensboro,NC

Summary

A leader with proven expertise in customer service and team leadership, honed at Zaxby's Franchising and through volunteer work at Out of the Garden Project. Excelled in staff training, enhancing team efficiency, and boosting customer satisfaction. Demonstrated exceptional time management and decision-making skills, driving strategic successes and operational improvements. Motivated to maintain customer satisfaction and contribute to company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

Zaxby's Franchising
04.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Volunteer

Out of the Garden Project
04.2023 - 10.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented the organization positively and professionally while providing the community with much-needed services.

Education

Bachelor of Arts - Business Administration And Management

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Southern Guilford High School
Greensboro, NC

Skills

  • Customer service: Adherence to high customer standards and needs

  • Team leadership: 2 years delegating and training cross-functional teams

  • Time management: Ability to plan and increase effectiveness, efficiency, and productivity

  • Decision-making: Important choices are made based on well-informed opinions and facts approved and acted on

  • Staff training and development: Built and delivered a dozen training programs for new and current staff

Certification

  • ServSafe Food Handler's Certification
  • Zaxby's Franchising, LLC Manager Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Zaxby's Franchising
04.2023 - Current

Volunteer

Out of the Garden Project
04.2023 - 10.2023

Bachelor of Arts - Business Administration And Management

Guilford Technical Community College

High School Diploma -

Southern Guilford High School

Similar Profiles

CREATE PROFILE
Briana Ramos-Lopez