Jordan Barksdale
Little Rock,AR
Summary
Dynamic Customer Service Manager and Director of Sales at Painted Tree Boutiques, adept at enhancing customer satisfaction and driving sales growth. Proven problem-solver with strong relationship-building skills, successfully resolving complex issues and mentoring teams. Expert in Microsoft Excel, consistently exceeding sales targets and fostering a high-performance culture.
Overview
6
6
years of professional experience
Work History
Manager
Painted Tree Boutiques
Little Rock, AR
11.2019 - Current
- Mentored and trained junior staff, fostering a culture of continuous improvement and professional development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Manager
Painted Tree Boutiques
11.2019 - Current
- Headed the customer service department, single-handedly handling all customer and shop owner inquiries and calls across all active locations for a full year.
- Took ownership of customer issues and followed problems through to resolution.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Enhanced customer satisfaction by implementing effective communication strategies and resolving inquiries promptly.
- Trained and mentored team members on customer service best practices to improve performance and engagement.
- Analyzed customer feedback to identify trends, leading to improved product offerings and service processes.
Director of Sales
Painted Tree Boutiques
11.2019 - Current
- Developed strategic sales initiatives to enhance brand visibility and customer engagement.
- Led cross-functional teams in executing promotional campaigns, driving increased foot traffic and sales performance.
- Independently filled 30+ retail locations with qualified shop owners, driving an average of 200+ sales per store.
- Established partnerships with local businesses to expand customer reach and enhance community presence.
- Mentored and trained sales staff, fostering a high-performance culture focused on achieving targets.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared in person, and online sales presentations for clients and prospects showing success and credibility of products.
Education
High School Diploma -
Centerpoint Highschool
Amity, AR05.2019
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Relationship building
- Issue resolution
- Staff training
- Deadline oriented
- Customer relations
- Decision-making
- Adherence to high customer service standards
Timeline
Manager
Painted Tree Boutiques
11.2019 - Current
Customer Service Manager
Painted Tree Boutiques
11.2019 - Current
Director of Sales
Painted Tree Boutiques
11.2019 - Current
High School Diploma -
Centerpoint Highschool
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