Keiona Caldwell
Charlotte,NC
Summary
Achieved personal growth by exploring diverse career paths emphasizing learning and development. Overcame challenges through proactive engagement in skill-building opportunities. Established a strong commitment to continuous improvement and adaptability in professional settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Zaxby's (Zax LLC)
Charlotte, NC
03.2024 - Current
- Led a team of 15-20 employees, providing guidance and support to ensure efficient operations
- Maintained high standards of quality control to ensure customer satisfaction
- Managed daily operations, including scheduling, inventory management, and customer service
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Cashier
Harris Teeter
Charlotte, NC
11.2022 - 07.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer throughout shifts, ensuring financial accountability.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to improve checkout procedures and reduce wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
Burlington
Charlotte, NC
06.2021 - 01.2022
- Trained new staff on register operations and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented promotional displays, increasing visibility of sales items during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High school diploma or GED - undefined
Chambers High School
Charlotte, NC06.2024
Skills
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Delivered comprehensive teaching sessions to facilitate student learning
- Demonstrated meticulous attention to detail in all tasks and projects
- Surpassed sales targets through strategic planning and execution
- Directed team operations and ensured adherence to performance standards
- Administered Windows operating systems to ensure optimal performance and security
- Ensured compliance with food safety regulations and standards
- Cultivated and maintained strategic relationships with key stakeholders
- Conducted face-to-face client visits to present products and services Supported customer needs by providing detailed information and assistance Maintained accurate records of sales activities and customer interactions
- Demonstrated technical proficiency through application of specialized skills
- Executed canvassing initiatives to engage community members and gather feedback
- Performed fundamental mathematical calculations with accuracy
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Oversaw food service operations, ensuring high standards of quality and efficiency
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Directed team operations to enhance productivity and collaboration
- Executed direct selling strategies to enhance customer acquisition and retention
- Executed computer operations to ensure system functionality and efficiency
- Directed shift operations to ensure seamless workflow and team coordination
- Supported team members in coordinating tasks to achieve project goals effectively
- Assisted in identifying potential clients through targeted outreach efforts Supported sales teams in developing relationships with new prospects Contributed to lead generation initiatives to expand customer base
- Executed pharmacy operations, ensuring accurate medication dispensing and patient safety
- Executed sales strategies to drive revenue growth and expand market presence
- Enhanced digital proficiency through comprehensive software training
- Facilitated resolution of sales objections to enhance customer engagement
- Leveraged advanced computer skills to enhance operational efficiency
- Typing
Certification
- Driver's License
- October 2033
Languages
English - Fluent
Timeline
Manager
Zaxby's (Zax LLC)
03.2024 - Current
Cashier
Harris Teeter
11.2022 - 07.2023
Cashier
Burlington
06.2021 - 01.2022
High school diploma or GED - undefined
Chambers High School