Briana reina
Tampa
Summary
Dynamic leader with a proven track record at Apple, adept in product launch planning and ensuring high customer service standards. Excelled in boosting customer retention and spearheading product launches, demonstrating exceptional collaborative teamwork. Skilled in product quality assurance, with a focus on significant achievements and expert knowledge enhancement.
Overview
8
8
years of professional experience
Work History
Lead Product Specialist
Apple
07.2023 - Current
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Product or Service product line.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Lead Medical Assistant
Dr. Helene Reichman OBGYN
03.2021 - 07.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Teller Supervisor
Chase Bank
10.2019 - 03.2021
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Assistant Leasing Manager
Tanglewood Trace
08.2016 - 09.2019
- Enhanced team performance in reaching occupancy targets through proactive lead identification and timely follow-up.
- Ensured legal compliance regarding fair housing laws and regulations throughout all leasing activities.
- Conducted market research to remain competitive with local rental rates and amenities.
Education
Associates In Science - Health Care Management
Ultimate Medical Academy
Clearwater, FL09.2020
Skills
- Product performance metrics
- Product requirement documentation
- Product quality assurance
- Product launch planning
- Customer service aptitude
- Adherence to high customer service standards
- Collaborative teamwork approach
- Firefighting teamwork
Languages
Spanish
Limited Working
Timeline
Lead Product Specialist
Apple
07.2023 - Current
Lead Medical Assistant
Dr. Helene Reichman OBGYN
03.2021 - 07.2023
Teller Supervisor
Chase Bank
10.2019 - 03.2021
Assistant Leasing Manager
Tanglewood Trace
08.2016 - 09.2019
Associates In Science - Health Care Management
Ultimate Medical Academy
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