Briana Robles
Dublin,OH
Summary
Organized and dependable professional with over 10 years of experience in fast-paced, customer-focused environments. Skilled in multitasking, problem-solving, and maintaining accuracy under pressure. Known for delivering outstanding customer service, managing competing priorities, and keeping detailed records. Eager to transition into an office-based role where strong communication, organization, and service skills can support team success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service & Logistics Support
FedEx
06.2013 - Current
- - Delivered consistent, high-quality customer service by communicating with clients to confirm delivery details and address inquiries.
- - Managed large volumes of tasks with accuracy and efficiency, maintaining up-to-date records and ensuring proper documentation.
- - Prioritized and organized daily workflow independently to meet strict deadlines.
- - Worked cross-functionally to resolve customer issues, improve service delivery, and support team objectives.
- - Identified process improvements to reduce delays and increase operational efficiency.
Sales & Customer Support Associate
RC Willey
01.2012 - 06.2013
- - Handled customer transactions quickly and accurately while maintaining a professional and welcoming atmosphere.
- - Assisted with merchandise organization, store promotions, and loyalty program engagement.
- - Resolved customer concerns in a calm and efficient manner, improving customer satisfaction and retention.
- - Kept records and filed customer documents to ensure smooth daily operations.
Education
High School Diploma -
AE High School
Las Vegas, NVSkills
- - Multitasking & Time Management
- - Customer Service Excellence
- - Organizational & Administrative Support
- - Bilingual: English & Spanish
- - Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- - Recordkeeping & Data Entry
- - Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service & Logistics Support
FedEx
06.2013 - Current
Sales & Customer Support Associate
RC Willey
01.2012 - 06.2013
High School Diploma -
AE High School
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