Tenah Phillips
New Baltimore,USA
Summary
Experienced and dependable Customer Service Representative with 4+ years of success across call centers, retail, and remote roles. Skilled in handling complex customer concerns, technical troubleshooting, and delivering consistent, empathetic service. Proficient with Microsoft Office, Salesforce, and multiple CRM platforms. Recognized for creating positive customer interactions and supporting team goals in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative – Health Equity Project
Conduent
12.2024 - Current
- - Deliver empathetic and efficient support for health-related programs.
- - Accurately document all customer interactions in internal systems.
- - Meet quality and performance metrics consistently.
- Remote
Customer Service Specialist
Teleperformance USA
01.2024 - Current
- - Handled inbound inquiries, orders, and case documentation.
- - Resolved sensitive customer issues with professionalism.
- - Effectively de-escalated difficult situations while maintaining service quality.
- Remote
Customer Service Representative
Amazon
Work From Home
03.2018 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma - Business Communications
Chippewa Valley High School
Clinton Township, MI06.2019
Skills
- - Customer Support (Phone, Email, Remote)
- - Microsoft Office & Windows
- - Salesforce & CRM Tools
- - Technical Troubleshooting
- - Call De-escalation & Conflict Resolution
- - Help Desk & IT Support Basics
- - Strong Verbal & Written Communication
- - Multitasking & Time Management
- - Collaborative Team Player
Languages
English
Native or Bilingual
Timeline
Customer Service Representative – Health Equity Project
Conduent
12.2024 - Current
Customer Service Specialist
Teleperformance USA
01.2024 - Current
Customer Service Representative
Amazon
03.2018 - 06.2023
High School Diploma - Business Communications
Chippewa Valley High School