Summary
Work History
Education
Skills
Overview
Certifications And Achievements
Accomplishments
Certification
Work Availability
Timeline
BusinessAnalyst
Briana Rock

Briana Rock

Syracuse,Nebraska

Summary

Customer service and medical administrative professional with extensive experience in busy medical clinic. Specialize in ophthalmic care, office management, and patient care and support. Skilled in patient care, scheduling, recordkeeping, surgical assistance, and team collaboration. Recognized for process optimization, attention to detail, and delivering high-quality support in fast-paced environments. Certified in ophthalmic and paraoptometric assistance.

Work History

Certified Ophthalmic & Surgical Assistant (CPO-COA)

Offutt Air Force Base, Ehrling Bergquist Clinic
Bellevue, NE, USA
06 2006 - 06 2009
  • Assisted physicians during exams and surgical procedures, including manual refractions and laser surgery support.
  • Managed patient scheduling, documentation, and charting.
  • Conducted visual screening tests and maintained ophthalmic equipment.

Administrative Assistant

University of Nebraska
Lincoln, NE, USA
03 2006 - 06 2006
  • Supported departmental operations, documentation, and correspondence.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

CPO Technician

Alliance Vision Source
Alliance, NE, USA
03 2004 - 03 2006
  • Assisted with patient exams, ophthalmic procedures, and record management.
  • Streamlined workflow processes for faster turnaround times on repair jobs.
  • Implemented cost-saving measures by identifying areas for process improvements and resource optimization.
  • Enhanced equipment functionality by performing diagnostic tests and calibrating instruments.
  • Managed multiple projects simultaneously, prioritizing tasks according to urgency and client needs.
  • Continuously updated technical knowledge through participation in relevant training courses and workshops.
  • Established strong working relationships with suppliers, negotiating favorable pricing on parts and materials.
  • Increased workplace efficiency with proper organization of tools and inventory management.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Medical & Administrative Assistant (CPO)

Bethany Vision Clinic
Lincoln, NE, USA
04 2002 - 12 2002
  • Supported physicians with patient care and office operations.
  • Managed scheduling, documentation, and charting efficiently.

Customer Service Representative

Rod Kush Furniture
Lincoln, NE, USA
10.2001 - 03.2002
  • Provided excellent customer service, handled inquiries, and processed transactions.

Healthcare and Medical Office Assistant

Horizons West Medical Group, P.C.
Scottsbluff, NE
10 2003 - 02 2004
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical and Adminstrative Assistant

Horizons West Medical Group, P.C.
Scottsbluff, NE
10 2003 - 02 2004
  • Efficently scheduled, managed, and organized patient and care team schedules in an office of 20 doctors.
  • Executed incoming and outgoing TRIAGE for patient and medical staff
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Greeted guests in with friendliness and professionalism.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.

Education

High School Diploma - Graduate Honors

Alliance High School
05.2001

Skills

  • Customer Service
  • Patient Relations
  • Medical Office Administration
  • Scheduling
  • Records Management
  • Surgical Assistance
  • Ophthalmic Assistance
  • Medical Terminology
  • Documentation
  • Process Improvement
  • Team Collaboration

Overview

5
5

CPO - Certified Paraoptometric

4
4

COA - Certified Ophthalmic Assistant

Certifications And Achievements

  • COA – Certified Ophthalmic Assistant
  • CPOA – Certified Paraoptometric Assistant
  • CP – Certified Paraoptometric
  • Presidential Commander's Coin of Excellence, Army Corps of Engineers
  • Developed Post-Deployment Care Program for military personnel

Accomplishments

  • Army Corps of Engineers Commander's Coin of Excellence
  • Developed and Integrated Post-Deployment Mental Health Care Program for military members coming home from war
  • 55th Aerospace Medicine Squadron, Offutt Air Force Base
  • Built strong relationships with surgeons and learned set up preferences to streamline surgeries.

Certification

  • CPO - Certified Paraoptometric, Offutt AFB - 3 years
  • COA - Certified Ophthalmic Assistant, Offutt AFB - 3 years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Rod Kush Furniture
10.2001 - 03.2002

High School Diploma - Graduate Honors

Alliance High School

Medical and Adminstrative Assistant

Horizons West Medical Group, P.C.
10 2003 - 02 2004

Healthcare and Medical Office Assistant

Horizons West Medical Group, P.C.
10 2003 - 02 2004

Medical & Administrative Assistant (CPO)

Bethany Vision Clinic
04 2002 - 12 2002

CPO Technician

Alliance Vision Source
03 2004 - 03 2006

Administrative Assistant

University of Nebraska
03 2006 - 06 2006

Certified Ophthalmic & Surgical Assistant (CPO-COA)

Offutt Air Force Base, Ehrling Bergquist Clinic
06 2006 - 06 2009

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Briana Rock