Briana Saenz
San Antonio,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Premium Client Service Help Desk
Citi Bank
05.2023 - Current
- Help premium clients set up BYOD devices
- MS Outlook / Exchange: Experienced in managing email and calendar system
- Experience with changing password’s and unlocking accounts for users.
- Providing a positive attitude and helping the user resolve their technical issues.
- Familiar with Windows 10 and Windows 11 Desktop O/S.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Military Police
United States Army
01.2017 - 01.2022
- Applied Military Police law enforcement doctrine regarding authority, jurisdiction, and constitutional law.
- Arrested and detained suspects; responded to crimes of violence; provided first aid; conducted accident investigations and crime prevention activities.
- Initiated preliminary criminal investigations; preserved crime scenes and evidence; identified and interviewed victims and witnesses; performed traffic control.
- Served as counselor, mentor, and supervisor; conducted multiple field cycles ensuring firearms proficiency.
Education
High School Diploma -
William Brennan High School
San Antonio, Texas01.2014
Skills
- MS Office Professional: Proficient in MS Office Suite
- MS Outlook / Exchange: Experienced in managing email and calendar systems
- Networks: Good understanding of TCP/IP, DHCP, DNS Networks
- Mobile Devices: Knowledge of Android and Apple devices, including apps such as Blackberry Work, Blackberry Access, and Airwatch
- Operating Systems: Familiar with Windows 10 and Windows 11 Desktop O/S
- Virtualization: Experience with VMware Horizon Client
- Remote Assistance: Proficient in Windows Remote Assistant (WRA)
- Directory Services: Experience with Active Directory management
Certification
- OC Tazor Certified
- Law Enforcement Academy Weapons Certification
- Mitigating Conflict Supervisor Certification
- Secret Security Clearance
- ITIL CERTIFIED (April 2023)
Timeline
Premium Client Service Help Desk
Citi Bank
05.2023 - Current
Military Police
United States Army
01.2017 - 01.2022
High School Diploma -
William Brennan High School