Briana Sallie
Cleveland,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Dietary Retail
University Hospitals of Cleveland
Cleveland, OH
10.2023 - Current
- Prepared meals for patients according to dietary requirements and restrictions.
- Organized food items, supplies and equipment needed for meal preparation.
- Maintained cleanliness of kitchen area throughout shift.
- Followed all safety regulations when handling food and kitchen utensils.
- Provided guidance on menu planning and nutrition education to customers.
- Monitored stock levels of food items, supplies and equipment used in meal preparation.
- Ensured proper storage of prepared foods at appropriate temperatures.
- Adhered to established sanitation procedures while preparing meals.
- Inspected cooking surfaces and equipment to ensure they are clean and sanitary.
- Performed basic maintenance duties such as cleaning tables, sweeping floors.
Order Fulfillment Specialist / Customer Hos
Walmart
Cleveland, OH
08.2016 - 07.2023
- Assisted customers with product selection and order placement.
- Monitored inventory levels to ensure timely fulfillment of customer orders.
- Processed incoming orders accurately and efficiently.
- Maintained up-to-date knowledge of products, services, pricing, and delivery options.
- Verified accuracy of shipping information prior to processing orders.
- Coordinated with suppliers to ensure timely delivery of products to customers.
- Resolved customer inquiries in a prompt and professional manner.
- Managed returns and exchanges according to company policy.
- Generated reports on order status, sales figures, and other metrics.
- Tracked shipments using logistics software systems.
- Conducted audits of completed orders to verify accuracy before shipment.
- Created labels for outgoing packages according to postal requirements.
- Collaborated with team members to maximize productivity levels.
- Provided support during peak periods by working extended hours when needed.
- Analyzed data from previous orders to identify trends or patterns.
- Executed safety protocols to protect the store's assets.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Inspected merchandise for damages or defects prior to stocking shelves.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Established relationships with local law enforcement agencies as needed.
- Conducted regular security checks throughout the store to identify any areas of concern.
- Responded promptly to all alarms activated within the store.
- Created an effective plan for loss prevention initiatives.
- Developed strategies for reducing shrinkage while increasing sales performance.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
Event Security Guard
Rocket Mortgage FieldHouse
Cleveland, OH
03.2018 - 02.2020
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Provided guidance on crowd control management during events.
- Assisted in emergency evacuations when necessary.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Maintained a detailed log of all security incidents that occurred at the event site.
- Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Responded quickly and calmly to any emergencies that arose during an event.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Issued visitor passes as needed, while verifying identity through appropriate documents such as IDs or tickets.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Routinely inspected equipment used at events for damage or malfunctioning components.
- Coordinated with law enforcement officials when necessary for additional support during large-scale events.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
Care Assistant
St Martin de porres family center
Cleveland, OH
09.2017 - 03.2019
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Transported patients to appointments or other locations using wheelchairs or strhers.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Kept detailed records of patients' medical histories and care plans.
- Prepared meals according to dietary needs of the residents and patients.
- Maintained cleanliness of patient rooms and common areas within the facility.
- Administered medications under the direction of a registered nurse.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
- Reported changes in patient condition to nursing staff immediately.
- Participated in team meetings to discuss resident and patient progress or any issues that may arise.
- Assisted with physical therapy exercises prescribed by a licensed therapist.
- Observed residents and patients for any signs of discomfort or distress.
- Developed relationships with residents and patients through meaningful conversation.
- Served meals and assisted immobile or disabled individuals with eating.
- Guided individuals to bathrooms and cared for incontinence needs.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Guided individuals to restroom for toileting and cared for incontinence needs.
- Documented observations of mental and physical health to report updates to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
Receptionist
Glenville recreation center
Cleveland, OH
08.2015 - 03.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Updated patient accounts with information obtained from internal departments or external sources.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Education
High School Diploma -
Virtual SchoolHouse K-12
Cleveland, OH06-2015
Skills
- Acquainted with hygiene practices
- Quality Control
- Nutrition knowledge
- Kitchen Organization
- Inventory Management
- Schedule Maintenance
- Bookkeeping
- Project Coordination
- Clerical Support
- Administrative Support
- Data Entry
- Office Management
- File Management
- Scheduling
- Positive and professional
- Customer and client relations
- Professional Demeanor
- Calendar Management
- Multitasking and prioritization
- Multi-Line Telephone Systems
- Strategic Planning
- Mail handling
- Professional and polished presentation
- Document Management
- Organization skills
- Greeting and Seating Clients
- Scheduling appointments
- Certified Microsoft Office Specialist
- Security awareness
- Verbal and written communication
- Office Administration
- Relay hearing-impaired calls
- Recordkeeping and bookkeeping
- Office equipment operations
- Reception desk management
- Customer/Client relations
- Document Control
- Time Management
- Supply Management
- Basic Housekeeping
- Personal care assistance
- Client Confidentiality
- Feeding Assistance
- Compassionate Care
- HIPAA Compliance
- Progress Documentation
- Incident Reporting
- Patient Companionship
- Records Management
- Emotional Support
- PPE Usage
- Verbal and written communication skills
- Patient Assessments
- Relationship Building
Timeline
Dietary Retail
University Hospitals of Cleveland
10.2023 - Current
Event Security Guard
Rocket Mortgage FieldHouse
03.2018 - 02.2020
Care Assistant
St Martin de porres family center
09.2017 - 03.2019
Order Fulfillment Specialist / Customer Hos
Walmart
08.2016 - 07.2023
Receptionist
Glenville recreation center
08.2015 - 03.2017
High School Diploma -
Virtual SchoolHouse K-12