Briana Sanchez
Baytown,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Palmer Logistics
La Porte, TX
06.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Security Officer
Armacosta Security
Batytown, Texas
08.2018 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Cashier Team Lead
McDonald's Restaurant
Baytown, TX
04.2016 - 08.2018
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Robert E Lee High School
Baytown, TX08.2018
Skills
- Customer Account Management
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Data Entry and Maintenance
- Cash Register Operations
- Call Transfers
- Customer Service and Assistance
- Microsoft Internet Explorer
- Microsoft SharePoint
- Google Drive
- Answering Customer Questions
Timeline
Customer Service Representative
Palmer Logistics
06.2020 - 03.2022
Security Officer
Armacosta Security
08.2018 - 03.2020
Cashier Team Lead
McDonald's Restaurant
04.2016 - 08.2018
High School Diploma -
Robert E Lee High School