Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Briana Serrato

Menifee,USA

Work Preference

Desired Job Title

Lead Medical Receptionist/SchedulerCath Lab Scheduling ClerkPBX Operator/ Patient Access RepresentativeCertified Nursing AssistantPatient Care Technician

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Menifee, USA, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefitsFlexible work hoursPaid time offPaid sick leave401k matchCareer advancement4-day work week

Summary

Compassionate healthcare professional with 7+ years of hospital and outpatient experience supporting patient care, care coordination, and clinical operations. Recently trained as a Certified Nursing Assistant with hands-on experience in vital signs, patient safety, infection control and activities of daily living. Bilingual in English and Spanish with strong communication skills.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Patient Service Representative

Neighborhood Healthcare
Temecula, CA
12.2024 - 10.2025
  • Greet and answer over 80 patients per shift.
  • Coordinate check-in appointments, verify medical insurance, collect and record co-pays.
  • Maintain a clean, organized workspace and waiting area.
  • Provide administrative and clerical support via the EMR medical system.
  • Generate a daily list of scheduled appointments for the clinic.
  • Manage a caseload of 60+ patients, coordinating all appointments, ensuring timely follow-ups, and prepares patient charts before appointments.
  • Help patients apply for correct insurance plans and county programs.

Lead Medical Receptionist/Scheduler

California Imaging & Diagnostics
Murrieta, CA
09.2018 - 11.2024
  • Greet and answer over 100 patients per shift.
  • Coordinate check-in appointments, verify medical insurance, collect co-pays.
  • Manage three phone lines, and facilitate over 60 calls per day with patients and staff.
  • Maintain a clean, organized workspace and waiting area.
  • Provide administrative and clerical support via the EMR medical system.
  • Unpack inventory and restock supplies.
  • Manage a caseload of 60+ patients, coordinating all appointments, ensuring timely follow-ups, and obtaining authorizations daily using specific CPT and ICD-10 codes.
  • Manage employee training for all recruits and offer continuous advice and guidance on duties.
  • Ability to recognize opportunities for process improvement and work with others to implement change and establish standard practices.

Cath Lab Scheduling Clerk

Temecula Valley Hospital
Temecula, CA
07.2023 - 02.2024
  • Schedule and coordinate appointments for all elective procedures for Interventional Radiology, Radiology, Non-invasive and invasive Cardiology procedures, and anesthesia.
  • Coordinate with insurance verifiers and Case management to ensure all cases are approved before procedures.
  • Prioritized daily tasks, and doctor's schedules and prompted a calm ambiance.
  • Manage three phone lines and facilitate multiple phone calls with patients and staff.
  • On-call/ per diem duties.

PBX Operator/ Patient Access Representative

Temecula Valley Hospital
Temecula, CA
10.2017 - 09.2018
  • Responded to calls received on the switchboard, determining where to transfer.
  • Assisted all inbound and outbound calls in a timely, calm, and courteous manner. Correctly and accurately directed and logged all wake-up calls.
  • Communicated with patients to gather intake data and input medical records within the emergency room and direct admits.
  • Verified demographics and medical insurance for accurate patient registration in the computer system.
  • Updated references and maintained accurate patient files within regulatory compliance of the Census.
  • Maintained and organized confidential patient information.
  • Ability to provide excellent patient customer service while being efficient and productive in a fast-paced environment.

Education

High School Diploma -

Trinity Health Academy
Temecula, CA
05.2026

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Mt. San Jacinto College
Menifee, CA
05.2026

High School Diploma -

Julian Charter
Murrieta, CA
06.2014

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying

Certification

  • Certified Nursing Assistant (CNA), State of California
  • Basic Life Support (BLS) Certification, American Heart Association, 2028-03-01

Timeline

Patient Service Representative

Neighborhood Healthcare
12.2024 - 10.2025

Cath Lab Scheduling Clerk

Temecula Valley Hospital
07.2023 - 02.2024

Lead Medical Receptionist/Scheduler

California Imaging & Diagnostics
09.2018 - 11.2024

PBX Operator/ Patient Access Representative

Temecula Valley Hospital
10.2017 - 09.2018

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Mt. San Jacinto College

High School Diploma -

Trinity Health Academy

High School Diploma -

Julian Charter

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Briana Serrato