Summary
Overview
Work History
Education
Skills
Timeline
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Briana Shaw

Baltimore,MD

Summary

An innovative client-focused Receptionist eager to learn and grow personally and professionally. Looking to go the extra mile to assist others with solving problems while building company reliability and integrity.

Overview

5
5
years of professional experience

Work History

Facility Admissions Coordinator

UM Baltimore Washington Medical Center
01.2023 - Current
  • Performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties while adhering to department-specific data entry and patient selection standards.
  • Performed document filing, bookkeeping and faxing.
  • Verification of insurance benefit eligibility.
  • Sending fax notifications to Kaiser Perm for patients who have Kaiser insurance coverage.
  • Creating Worker’s Compensation & Motor Vehicle Crash claims.
  • Delivering IMM (important message from Medicare) to admitted patients.
  • Scanning photo ID & insurance card into patient charts.
  • Registering patients brought in by ambulance.
  • Collecting copays.
  • Provides education to patient and family regarding financial clearance process and offers information regarding estimated cost of services and financial assistance opportunities.

Front Desk Receptionist

Planet Fitness
07.2020 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed memberships and billing information.
  • Managed over 25-50 customer calls per day and answered questions from potential customers.
  • Escorted new members on tours.
  • Scheduled appointments for fitness training.
  • Collected payments from members and updated account balances.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Cleaning and sanitizing frequently.
  • Operation of sales register.

Cashier/Server

JET Services W/ The Orioles Stadium
04.2019 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
  • Record customers repeat orders in clear and understandable manner.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Collaborated with kitchen team to support order preparation and minimize service issues by verifying meals.

Fulfillment Center Associate

Amazon
06.2018 - 06.2019
  • Troubleshoot and resolve problems that associates encounter with inventory.
  • Using analytical skills on data gathered and provided, with tools such as excel sheets to advance problem solving abilities.
  • Test, maintain, and monitor computer programs and systems.
  • Operated warehouse equipment and reported instances of safety code violations.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained pick count of 400 units per hour.

Education

High School Diploma -

Baltimore City College
Baltimore, MD
06.2018

Skills

  • EPIC Hyperdrive
  • Microsoft Word
  • Excel
  • PowerPoint
  • Customer Accounts Management
  • Computer Proficiency
  • Telephone Etiquette
  • Detail-Oriented
  • Interpersonal skills
  • Written & Verbal communication

Timeline

Facility Admissions Coordinator

UM Baltimore Washington Medical Center
01.2023 - Current

Front Desk Receptionist

Planet Fitness
07.2020 - 10.2022

Cashier/Server

JET Services W/ The Orioles Stadium
04.2019 - 05.2021

Fulfillment Center Associate

Amazon
06.2018 - 06.2019

High School Diploma -

Baltimore City College

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Briana Shaw