Briana Shaw
Baltimore,MD
Summary
An innovative client-focused Receptionist eager to learn and grow personally and professionally. Looking to go the extra mile to assist others with solving problems while building company reliability and integrity.
Overview
5
5
years of professional experience
Work History
Facility Admissions Coordinator
UM Baltimore Washington Medical Center
2023.01 - Current
- Performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties while adhering to department-specific data entry and patient selection standards.
- Performed document filing, bookkeeping and faxing.
- Verification of insurance benefit eligibility.
- Sending fax notifications to Kaiser Perm for patients who have Kaiser insurance coverage.
- Creating Worker’s Compensation & Motor Vehicle Crash claims.
- Delivering IMM (important message from Medicare) to admitted patients.
- Scanning photo ID & insurance card into patient charts.
- Registering patients brought in by ambulance.
- Collecting copays.
- Provides education to patient and family regarding financial clearance process and offers information regarding estimated cost of services and financial assistance opportunities.
Front Desk Receptionist
Planet Fitness
2020.07 - 2022.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed memberships and billing information.
- Managed over 25-50 customer calls per day and answered questions from potential customers.
- Escorted new members on tours.
- Scheduled appointments for fitness training.
- Collected payments from members and updated account balances.
- Opened new accounts and documented personal, demographic and payment information in system.
- Cleaning and sanitizing frequently.
- Operation of sales register.
Cashier/Server
JET Services W/ The Orioles Stadium
2019.04 - 2021.05
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Record customers repeat orders in clear and understandable manner.
- Checked identification to enforce age requirement for alcoholic beverages.
- Collaborated with kitchen team to support order preparation and minimize service issues by verifying meals.
Fulfillment Center Associate
Amazon
2018.06 - 2019.06
- Troubleshoot and resolve problems that associates encounter with inventory.
- Using analytical skills on data gathered and provided, with tools such as excel sheets to advance problem solving abilities.
- Test, maintain, and monitor computer programs and systems.
- Operated warehouse equipment and reported instances of safety code violations.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained pick count of 400 units per hour.
Education
High School Diploma -
Baltimore City College
Baltimore, MD06.2018
Skills
- EPIC Hyperdrive
- Microsoft Word
- Excel
- PowerPoint
- Customer Accounts Management
- Computer Proficiency
- Telephone Etiquette
- Detail-Oriented
- Interpersonal skills
- Written & Verbal communication
Timeline
Facility Admissions Coordinator
UM Baltimore Washington Medical Center
2023.01 - Current
Front Desk Receptionist
Planet Fitness
2020.07 - 2022.10
Cashier/Server
JET Services W/ The Orioles Stadium
2019.04 - 2021.05
Fulfillment Center Associate
Amazon
2018.06 - 2019.06
High School Diploma -
Baltimore City College
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