Raihaanah Taylor
Philadelphia,PA
Summary
Patient-focused coordinator, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Optum/Change Healthcare
Philadelphia, PA
12.2023 - 05.2024
- Supported large physician groups, hospitals, and health systems that want to improve the patient experience
- Communicated effectively with patients by accepting either inbound or outbound calls to identify their needs
- Reviewed protocols and patient history; scheduled, rescheduled, confirmed, and canceled appointments.
Sales Associate
Ashley Stewart
Philadelphia, PA
10.2023 - 11.2023
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
- Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Listened to instructions from management and senior sales associates to increase my personal output.
Deskside Support
Cigna Health
Philadelphia, PA
09.2023 - 09.2023
- Provided technical support at colleagues' desks, including hardware diagnostic, troubleshooting, configuration, and replacement if necessary
- Collaborated with other support groups to restore services and identify and resolve computing problems
- Assisted colleagues during their welcome week/return to the office
- Delivered Level 1 hardware and software technical assistance.
Store Systems Technician
Five Below
Philadelphia, PA
08.2021 - 04.2023
- Specialized in Aptos point of sale, CPI cash and coin self-checkout hardware, and Diebold, resolving issues promptly to minimize downtime
- Utilized Workspace One (Airwatch) MDM to support Zebra TC handhelds used for inventory, identity management, and store communication, increasing efficiency, and reducing errors
- Assisted in remotely supporting the installation of 250+ new stores, 150+ remodels, 100+ mobile registers, 600 Meraki AP installations, 30 Ship from Store locations, and supported chain-wide rollout of BOPIS, facilitating smooth operations and enhancing customer experience
- Supported Meraki switches, routers, as well as ISP modems and 4G Cradlepoints, ensuring secure and reliable connectivity
- Level 10 Technical Support for over 1000 stores, ensuring optimal functioning of all hardware and software systems.
Tele-Health Coordinator
Penn Medicine
Philadelphia, PA
02.2021 - 06.2021
- Took part of the Failure Mode & Effective Analysis when moving to the new location for the Hospital of the University of Pennsylvania
- Connected consultant providers with their patients virtually, via BlueJeans on our iPads and our pan/tilt Caregility carts
- Disinfected the carts and iPads after each use.
System Support Specialist
Pennsylvania Convention Center
Philadelphia, PA
02.2020 - 06.2020
- Managed incoming issues generated through the office’s telephone and the companies’ ticketing systems
- Reclaimed equipment when a user was terminated, being moved, or if there were end of life equipment that needed upgrading
- Reimaged equipment to fit the companies’ standards and procedures
- Assisted staff members from various departments with printer and WiFi issues before an event
- Updated/Reset user’s passwords and usernames via Active Directory
- Set up workstations.
Administrative Computing Support
The Wharton School of Business
Philadelphia, PA
07.2019 - 01.2020
- Managed incoming issues generated through the companies ticketing system and documented all solutions and fixed accurately resulting in a history for future reference
- Tested and checked existing equipment status in order to prevent issues
- Reclaimed equipment when a user was terminated, being moved, or if there were end of life equipment that needed upgrading
- Collected and documented all assets for inventory accuracy
- Set up workstations for end users.
Education
Information Technology Training - Information Technology
Year Up / Peirce College
Philadelphia, PA01.2020
High School Diploma -
Constitution High School
Philadelphia, PA06-2018
Skills
- Microsoft Office 2016
- Microsoft Deployment Toolkit
- Dell command updates
- Windows updates
- Active Directory
- Meraki Support
- Android OS/iOS Mobile Device Support
- Service Now
- Workspace One (AirWatch) MDM
- Netcloud
- POS (Point of Sale) System
- Epic Hyperdrive
- Infinity CCS
- Windows 10/11 PC
- MacBook
- Dell universal dock D6000
- Lenovo ThinkPad
- Caregility carts
- Banknote/Coin Recycler
- Cradlepoint
- Printer configurations
- Troubleshoot Ethernet/wireless connections
Timeline
Patient Care Coordinator
Optum/Change Healthcare
12.2023 - 05.2024
Sales Associate
Ashley Stewart
10.2023 - 11.2023
Deskside Support
Cigna Health
09.2023 - 09.2023
Store Systems Technician
Five Below
08.2021 - 04.2023
Tele-Health Coordinator
Penn Medicine
02.2021 - 06.2021
System Support Specialist
Pennsylvania Convention Center
02.2020 - 06.2020
Administrative Computing Support
The Wharton School of Business
07.2019 - 01.2020
Information Technology Training - Information Technology
Year Up / Peirce College
High School Diploma -
Constitution High School
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