Kaylen Koen

• Directed patients to our monthly plans, while giving insight on the doctors, and which plan/doctor would best suit their needs.
• Explained to patients how our core values and purpose as a renowned hormone clinic, serves and matches with the patient and their values.
• Helped team members struggling with a heavy workload.
• Worked on a small projects such as: making daily tasks for incomplete patients, checking labs, and scheduling patients awaiting treatment.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Delivered support to medical staff in completion of patient paperwork.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Delivered excellent patient experiences and direct care.

Explained upcoming treatment preparation, instructions and other facts to patients.

• Reviewed medical charts and served as liaison between patient, doctor and hospital, while managing over 100+ patients a day.
• Determined need for special assessment activities for complex cases, effectively handling care plans.
• Resolved problems with areas such as communication and billing that could negatively impact services.
• Used TS Scheduling, Outlook, Microsoft Word/Google, Outpatient Division, and Zoom to help with efficiently managing patients.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Improved office operations by automating client correspondence, record tracking and data communications.

• Used QuickBooks, and WebPT to help schedule and check out patients.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Monitored ongoing care and proactively corrected problems.
• Developed strategic relationships with general practitioners and coworkers to build strong network.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Executed various customer transactions, including deposits, withdrawals and money orders.
• Monitored security and customer behaviors to prevent theft.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.