Mansi Gangani
The Joint Chiropractic
Morrisville,NC
1
Language
1
Certification
3
years of professional experience
Detail-oriented Front Desk Coordinator with expertise in medical front desk operations, patient check-in, insurance verification, and appointment scheduling. Committed to delivering exceptional patient experiences while managing administrative tasks efficiently. Strong communicator with the ability to clearly articulate services and wellness programs. Seeking a Front Desk / Patient Coordinator / Wellness Coordinator role in a healthcare or wellness environment.
Work History
Patient Coordinator
4 Months- Complete patient check-in and check-out procedures accurately and efficiently.
- Verified patient insurance eligibility and benefits to ensure accurate appointment readiness.
- Collected and updated patient demographic and insurance information to maintain accurate records.
- Schedule, reschedule, and confirm patient appointments according to provider availability.
- Answer incoming phone calls and assist patients with questions regarding appointments, insurance, and office procedures.
- Communicate with insurance companies when additional information or verification is needed.
- Maintain accurate patient records while protecting confidential information.
- Coordinated with medical staff and providers to facilitate efficient patient flow throughout the office.
Wellness Coordinator
4 Months- Welcome patients and provide a positive and professional experience from check-in through completion of their visit.
- Present and sell wellness plans based on patients' needs and goals.
- Educated patients on chiropractic wellness programs and membership options to enhance their informed decision-making.
- Cultivated relationships with patients by actively understanding wellness goals and addressing inquiries about plans.
- Follow up with prospective and existing patients regarding wellness programs and appointments.
- Conducted follow-ups with prospective and existing patients to ensure engagement with wellness programs and appointments.
- Schedule new and returning patient appointments and manage the front desk calendar.
Physiotherapy Assistant
2 Years 5 Months- Greeted and guided patients through check-in, fostering a welcoming and professional atmosphere
- Collected patient medical histories, insurance details, and intake documentation to ensure accurate patient records
- Coordinated appointments and prepared exam rooms, streamlining patient flow for efficient service
- Greeted and guided patients through check-in, ensuring a welcoming and professional experience
- Assisted with administrative tasks, improving clinic workflow and efficiency
- Ensured compliance with HIPAA and patient confidentiality standards
Education
High School Diploma
Bachelor of Science - Physiotherapy
Skills
Patient check-in/out
Insurance Verification
Insurance eligibility
Appointment Scheduling
Payment Collection
Patient Registration
Front Desk Operations
Wellness Plan Sales
Patient Education
Explaining wellness programs
Phone & Email Communication
Phone and email communication
Data entry and management
Time management
Problem Solving
Team Collaboration
Customer Service
Certification
- First Aid
- CPR
Languages
Fluent in English, Hindi, and Gujarati
Additional Information
- Authorized to work in the United States
- Strong interest in health, wellness, and physical therapy
- Comfortable learning new clinic management and scheduling software
- References available upon request
Timeline
Patient Coordinator
Center for Digestive Diseases and Endoscopy Center
04.2026 - CurrentRead More
Wellness Coordinator
The Joint Chiropractic
04.2026 - CurrentRead More
Physiotherapy Assistant
Achieva Health Inc
09.2023 - 02.2026Read More
Sarvajanik College of Physiotherapy
Bachelor of Science from Physiotherapy
Read More
Humber Institute of Technology and Advanced Learning
High School Diploma
Read More