MELISSA ESPINOSA- ALMARAZ
Smyrna,Tn
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Concentra Urgent Care
01.2020 - 09.2020
- Company Overview: Concentra urgent care is a clinic that focuses in occupational medicine, physical therapy and urgent care
- My job was to check in and check out patients, translate medical diagnosis/ treatment plans for people who are limited to the English language that only spoke Spanish
- I would answer and transfer phone calls as well as call patients to remind them of their appointment's and schedule or reschedule patients
- At Concentra we would see around 80-90 patients a day therefore multitasking and working under pressure was a must, which I had no problem with
- Concentra urgent care is a clinic that focuses in occupational medicine, physical therapy and urgent care
- Reason for leaving: Pregnancy
- Supervisor: Felicia Browne
- Phone Number: (615) 775-4833
Certified Nursing Assistant
St. Thomas Midtown Hospital
09.2018 - 12.2018
- I worked at St.Thomas Midtown as a Certified Nursing Assistant in the surgical recovery unit
- I would take care of patients who are scheduled for surgery and patients that come out from surgery
- My job was to change the bed sheets, bathe my patients, empty any drains such as Catheters or Jackson Pratt drains or NG tubes and ADL.
- As a Certified Nursing Assistant, I would help the Registered Nurse as well
- I had to chart on the computer the input of anything consumed and output such as urine and the vital signs from my patients
- Vital signs were a must every four hour as well
- Overall my job was giving the best care for my patients and comfort their families
- Reason for leaving: Low pay
- Supervisor: Leah Jenkins
- Phone Number: (615) 284-4399
Certified Nursing Assistant
NHC Place
06.2018 - 08.2018
- Company Overview: NHC Place is an assisted living center
- I completed the CNA course there and did the required clinicals
- The clinicals included: bathing, toileting, oral hygiene, feeding, taking the patients vitals, transferring patients, organizing and placing new bed sheets, linen and pillows, documenting any changes and turning patients to side
- NHC Place is an assisted living center
- Reason for leaving: Low pay
- Supervisor: Kimberly Coleman
- Phone Number: (615) 739-0092
Call Center Coordinator and Interpreter
Avaza Language Services
04.2017 - 06.2017
- Company Overview: Avaza Language services is a corporation that offers interpreters that speak a variety of languages to help the representative communicate with their client
- I would receive and answer calls from hospitals, clinics, or health centers and translate to people that are limited to the English language, but their primary language is Spanish
- Avaza Language services is a corporation that offers interpreters that speak a variety of languages to help the representative communicate with their client
- Reason for leaving: No part time was available to work with my school schedule
- Supervisor: Javier Hernandez
- Phone Number: (615) 403-9854
Education
Medical Assistant - Medical Assisting
Tennessee Professional Training Institute
Murfreesboro, TNCNA (Certified nurse assistant) - Nursing
Nashville State Community College
06.2018
High School Diploma -
Antioch High school
05.2016
Skills
- Bilingual
- Communication skills
- Microsoft Word
- OneNote
- Excel
- Organizational skills
- Vital signs and patient observation
- Customer service
- Assisting with activities of daily living
- Inbound and Outbound calls
- Multi-tasking
- Data entry
- Working under pressure
- Medical Terminology
- Check in and check out patients
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Concentra Urgent Care
01.2020 - 09.2020
Certified Nursing Assistant
St. Thomas Midtown Hospital
09.2018 - 12.2018
Certified Nursing Assistant
NHC Place
06.2018 - 08.2018
Call Center Coordinator and Interpreter
Avaza Language Services
04.2017 - 06.2017
Medical Assistant - Medical Assisting
Tennessee Professional Training Institute
CNA (Certified nurse assistant) - Nursing
Nashville State Community College
High School Diploma -
Antioch High school
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