Ines Arguello
Richmond,VA
Summary
Dynamic and empathetic Patient Coordinator with a proven track record at Spencer Dental & Braces, enhancing front office efficiency and patient satisfaction. Skilled in insurance verification and bilingual communication, adept at handling sensitive patient situations with empathy. Demonstrates exceptional organizational skills and healthcare industry knowledge, ensuring a welcoming and professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Spencer Dental & Braces
06.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Front Desk Receptionist
Gold's Gym
03.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Health Sciences
Brightpoint Community College
12-2025
High School Diploma -
Clover Hill Highschool
05-2023
Physical And Occupational Therapy
Chesterfield County Career & Technical Centre
Hull Street Campus05-2023
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Bilingual
Certification
- CPR/AED Certification
- Virginia Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Spencer Dental & Braces
06.2024 - Current
Front Desk Receptionist
Gold's Gym
03.2022 - 06.2024
- CPR/AED Certification
- Virginia Driver's License
Health Sciences
Brightpoint Community College
High School Diploma -
Clover Hill Highschool
Physical And Occupational Therapy
Chesterfield County Career & Technical Centre
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