Briana Sheffield
Summary
Self-motivated and diverse worker. Bringing forth experience and achievement for positive work ethic. Confident, hardworking, and committed to seeing growth and achievement in whatever position I choose to be in. Dedicated to finding a place that will benefit from my skills and character.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
Harris County Department Of Education
10.2023 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
Campus Tutor/ Aide
IEDUCATE
09.2022 - 05.2023
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Customer Service Call Center Rep
E-Commerce Conns Home Plus Service Center
07.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Cashier
Conns
02.2019 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Public Accounting And Contractor Staff Member Intern
Baker Hughes
- Greeted customers and asked open-ended questions to assess needs
- Assisted customers with sales and service needs
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Increased accuracy through frequent account review and reconciliation
- Developed and maintained budgets and reported on variances between projections and actual expenditures
- Analyzed financial records, statements, and reports to enforce accuracy and conformance to standards
- Prepared accurate and timely reports for business leaders
- Interacted with vendors via Skype to maintain company's data base
- Created monthly calendar for team, and met mandatory deadlines
Summer Youth Intern
City Of Houston
06.2019 - 08.2019
- Assisted with youth center activities
- Monitored youth while attending the pool area
- Created mini lessons on pool safety
- Provider interactive lessons for youth
Education
Associates Of Arts In Teaching Candidate -
Houston Community College
Houston, Texas05.2025
Skills
- Efficient in Word
- Relationship building
- Positive and professional
- Work Ethic
- Problem resolution
- Computer Efficient
- Safety And Security Procedures
- Company Policies and Procedures
- Educational Settings
- Student Relations
Timeline
Teaching Assistant
Harris County Department Of Education
10.2023 - Current
Campus Tutor/ Aide
IEDUCATE
09.2022 - 05.2023
Customer Service Call Center Rep
E-Commerce Conns Home Plus Service Center
07.2021 - 05.2022
Summer Youth Intern
City Of Houston
06.2019 - 08.2019
Customer Service Cashier
Conns
02.2019 - 07.2021
Public Accounting And Contractor Staff Member Intern
Baker Hughes
Associates Of Arts In Teaching Candidate -
Houston Community College
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