Briana Silva
Amarillo
Summary
Dynamic Clinical Service Manager with a proven track record at Stanton Optical, excelling in patient care and operational efficiency. Skilled in diagnostic testing and conflict resolution, I enhance team performance and ensure high-quality service delivery. Bilingual in Spanish and English, I foster effective communication and patient education in diverse environments.
Overview
13
13
years of professional experience
Work History
Clinical Service Manager
Stanton Optical
Amarillo
02.2021 - 02.2026
- Managed daily operations of clinical services team at Stanton Optical, supporting effective care delivery.
- Oversaw daily clinical operations, enhancing patient flow and ensuring high-quality care delivery.
- Streamlined patient scheduling and appointment management, improving overall patient experience.
- Manage staff scheduling, clinical protocols, and inter-departmental communication.
- Ensured compliance with health regulations and industry standards consistently.
Operations Operator / Stower
Amazon Fulfillment Center
Amarillo
01.2020 - 01.2021
- Accurately stowed inventory using scanning technology to ensure 100% inventory precision.
- Operated warehouse equipment to enhance package handling and movement efficiency.
- Sorted and organized incoming shipments to maximize storage space and retrieval speed.
- Achieved consistent productivity levels in fast-paced logistics environment.
- Maintained cleanliness and safety standards throughout work areas.
Customer Service Representative (CSR)
Rogers Group
Amarillo
10.2019 - 11.2020
- Acted as primary point of contact for client inquiries and facilitated swift issue resolution.
- Recorded client interactions and updated service records to ensure accuracy and accessibility.
Box Truck Driver
Metro Courier
Amarillo
01.2018 - 02.2019
- Operated box trucks for timely deliveries across assigned routes.
- Loaded and unloaded cargo efficiently to ensure secure transport.
- Coordinated local deliveries and pickups, ensuring punctuality and cargo safety.
- Inspected vehicles for safety compliance before each trip.
- Conducted daily vehicle inspections and updated delivery logs to maintain compliance.
Optometrist Technician
World Vision
Amarillo
03.2016 - 09.2016
- Conducted preliminary eye examinations and diagnostic testing, facilitating accurate assessments by optometrists.
- Managed specialized clinical equipment and maintained a sterile, organized exam environment to support efficient operations.
- Informed patients about eye health while guiding frame selection and fitting to enhance patient satisfaction.
CSR Billing
USAA
Amarillo
02.2013 - 12.2013
- Resolved complex billing inquiries and addressed financial discrepancies to enhance member satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Ensured accuracy and confidentiality of sensitive financial data to maintain trust and compliance.
- Assisted members with inquiries regarding insurance products and services.
- Educated clients on policy options and coverage details to enhance understanding.
Sanitation
Tyson Foods
- Executed food safety and sanitation protocols to ensure facility compliance and uphold health standards.
- Ensured compliance with all sanitation regulations while preparing meals.
- Complied with nutrition and sanitation regulations while preparing meals for customers.
- Monitored cleaning methods for adherence to sanitation requirements.
- Operated industrial cleaning equipment while following OSHA safety standards to promote a safe working environment.
Office Clerk
Affiliated Foods
- Managed administrative tasks, ensuring accurate data entry, organized filing, and timely mail distribution.
- Supported various departments by performing clerical tasks in the office.
- Processed incoming and outgoing mail for efficient office operations.
- Maintained organized filing systems for easy access to documents.
- Assisted in data entry tasks using office software and databases.
Sales Associate
Dillard’s
- Delivered personalized shopping experiences to enhance customer satisfaction and support department sales goals.
- Assisted customers with product selection and inquiries.
- Executed point-of-sale transactions while ensuring visual merchandising standards aligned with brand guidelines.
- Processed transactions accurately at the cash register.
- Maintained store cleanliness and organized merchandise displays.
Education
High School Diploma -
Farwell High
Farwell, TXSkills
- Ophthalmic/Optometry Tech
- Diagnostic Testing
- Clinical Documentation Management
- Medical Billing
- High-Volume Billing
- Billing Software
- Inventory Management Systems
- Medical Supply Management
- Team Leadership
- Conflict Resolution
- Patient Intake
- Clinical Diagnostic Tools
Languages
Native/Professional Fluency in Spanish and English
Core Competencies
Ophthalmic/Optometry Tech, Diagnostic Testing, Patient Intake, Medical Billing, Fulfillment Center Operations, Stowing, Box Truck Operation, Route Navigation, Office Clerical Tasks, CSR Management, High-Volume Billing, Inventory Control, Bilingual Translation (Spanish/English), Conflict Resolution, Sales Excellence
Timeline
Clinical Service Manager
Stanton Optical
02.2021 - 02.2026
Operations Operator / Stower
Amazon Fulfillment Center
01.2020 - 01.2021
Customer Service Representative (CSR)
Rogers Group
10.2019 - 11.2020
Box Truck Driver
Metro Courier
01.2018 - 02.2019
Optometrist Technician
World Vision
03.2016 - 09.2016
CSR Billing
USAA
02.2013 - 12.2013
Sanitation
Tyson Foods
Office Clerk
Affiliated Foods
Sales Associate
Dillard’s
High School Diploma -
Farwell High