Briana Smith

• Provided fast, friendly, and attentive service in a high-pressure, high-volume casino environment.
• Excelled under pressure by staying focused, reliable, and solution-oriented during peak hours and challenging shifts.
  
• Built rapport with a diverse clientele, consistently driving customer satisfaction and repeat business.
• Collaborated with bar staff to optimize drink preparation and presentation.
• Maintained cleanliness and organization of section area enhancing guest experience.
• Assisted in training new servers on menu knowledge. service protocols, and POS system.

• Delivered exceptional customer service in a high-volume, fast-paced environment while accurately handling cash, credit, and mobile transactions.
• Trained and mentored new team member members on Chick-fil-A policies, how to navigate to POS system, and customer interaction standards.
• Maintained clean and organized front counter station throughout the shift to ensure guests have an enhanced experience.
• Resolve customer concerns promptly and professionally
• I was almost always recognized for my leadership abilities and maintaining a positive attitude even under pressure

• Reduced call handling time by efficiently navigating through customer databases.
• Made outbound lead follow-ups to potential and existing customers by telephone to sell products and services.
• Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.

• Provided exceptional guest services by ensuring positive experience for guest
• Collaborated with other departments to ensure seamless coordination of guest services
• Ensured smooth navigation of guests to and from seating locations.
• Ensured guests felt at ease by maintaining a friendly expression.

(This was a seasonal job and I was still in college thus the short term employment there)