Tessa Washington
Dallas
Summary
Hospitality professional with a proven track record in delivering outstanding guest experiences and fostering strong relationships. Recognized for exceptional work ethic and ability to anticipate guest needs in dynamic settings. Skilled in private event management, guest relations, and team training, ensuring all guests feel welcomed and valued.
Overview
9
9
years of professional experience
Work History
Server, Event Captain & Trainer
Sixty Vines Uptown
Dallas
07.2023 - Current
- Provide high-volume, upscale hospitable dining service with strong knowledge of wine-on-tap offerings and promote Sixty Vines brand
- Captain private events within the restaurant, coordinating timelines and ensuring exceptional guest experiences
- Train and mentor new hires on service standards, menu knowledge, and Toast POS
- Collaborate with events team to ensure seamless coordination of large parties and special occasions
- Deliver attentive, personalized guest experiences to drive repeat business and positive reviews
Server
The Rustic
Dallas
02.2023 - 07.2023
- Delivered exceptional service to daily customers, fostering satisfaction and loyalty
- Recommended desserts, appetizers, and specialty drinks, contributing to increased sales
- Ensured a positive experience for music performers by delivering high-quality service.
Server
Sean's Prime Dining
Fairhope
04.2022 - 12.2022
- Demonstrated enthusiasm and extensive knowledge of restaurant menu and products to enhance guest experience
- Cultivated strong personal relationships with regulars to foster customer loyalty
- Maintained cleanliness of dining room and work areas by efficiently bussing tables
Server
Grand Hotel Golf Resort & Spa, Autograph Collection
Point Clear
03.2021 - 08.2021
- Created memorable guest experiences at Jubilee Poolside Grill, enhancing overall satisfaction
- Coordinated orders and ran food at Bucky’s Lounge, ensuring smooth service during peak hours
- Tailored service strategies to address seasonal needs of varied clientele
Disney College Program Intern
Walt Disney World Resort
Orlando
01.2017 - 05.2017
- Managed outdoor vending operations at Disney's Animal Kingdom, ensuring smooth service delivery during peak hours
- Facilitated guest interactions, navigating language barriers to enhance overall guest satisfaction
- Negotiated resolutions between diverse parties, fostering positive relationships and enhancing guest experiences
Education
Some College (No Degree) - Print Journalism
The University of Mississippi
Oxford, MSSkills
- Customer service
- Communication and interpersonal skills
- Conflict resolution
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Adaptability
- Reliability
Timeline
Server, Event Captain & Trainer
Sixty Vines Uptown
07.2023 - Current
Server
The Rustic
02.2023 - 07.2023
Server
Sean's Prime Dining
04.2022 - 12.2022
Server
Grand Hotel Golf Resort & Spa, Autograph Collection
03.2021 - 08.2021
Disney College Program Intern
Walt Disney World Resort
01.2017 - 05.2017
Some College (No Degree) - Print Journalism
The University of Mississippi