Briana Staggs
Vanceburg
Summary
Dynamic Branch Manager with proven success in enhancing customer satisfaction and driving community engagement. Skilled in team supervision and decision-making, ensuring seamless operations and compliance.
Results-oriented professional with extensive experience in branch operations management and customer service. Expertise in training and mentoring teams to improve performance, while fostering strong client relationships that drive both customer retention and revenue growth.
Detail-oriented Branch Manager recognized for optimizing operational efficiency and enhancing service quality. Committed to employee development and customer satisfaction, leveraging strong relationship management skills to support business objectives and community engagement.
Overview
13
13
years of professional experience
Work History
Branch Manager/Loan Officer
Pinnacle Bank
Vanceburg, KY
02.2024 - 12.2024
- Managed daily branch operations, ensuring seamless service delivery and customer satisfaction.
- Trained staff on banking procedures, enhancing team performance and service quality.
- Implemented promotional strategies to increase deposit growth and customer engagement.
- Oversaw compliance with regulations, maintaining high standards of risk management and security.
- Developed relationships with local businesses to drive community engagement and brand loyalty.
- Executed marketing initiatives to promote financial products, boosting overall sales efforts within the branch.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Loan Officer
Peoples Bank
Vanceburg, KY
03.2022 - 01.2024
- Evaluated loan applications to determine creditworthiness and risk factors.
- Collaborated with clients to gather essential documentation for loan processing.
- Advised clients on suitable loan products based on financial needs and goals.
- Ensured compliance with banking regulations throughout the loan approval process.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
Bank Teller/CSR, Sales
Citizens Deposit Bank
Vanceburg, KY
02.2012 - 03.2022
- Processed customer transactions accurately and efficiently while adhering to bank policies.
- Managed cash drawers, balancing funds at the beginning and end of each shift.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Educated customers on banking products, promoting services that meet their financial needs.
- Identified and resolved discrepancies in customer accounts, ensuring accuracy in records.
- Trained new staff on operational procedures and best practices for customer interactions.
Education
High School Diploma -
Christian Liberty Academy
Arlington Heights, IL06-2009
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Staff management
- Cash handling
- Decision-making
- Operations management
Timeline
Branch Manager/Loan Officer
Pinnacle Bank
02.2024 - 12.2024
Loan Officer
Peoples Bank
03.2022 - 01.2024
Bank Teller/CSR, Sales
Citizens Deposit Bank
02.2012 - 03.2022
High School Diploma -
Christian Liberty Academy