Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Stewart

Chicago,IL

Summary

Dynamic professional with a proven track record. Accomplished in enhancing customer experiences and streamlining operations, leveraged superior service skills and data entry. Known for resolving customer complaints efficiently and training team members, boosted satisfaction and operational efficiency, demonstrating a blend of hard and soft skills critical for high-paced environments. Organized, able to handle numerous tasks at once, while adhering and completing each task in an efficient manner. Very receptive, able to work in a team setting, while being flexible and open to others opinions and strategies. Attentive Customer Service Representative with over 15 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Lead Customer Service Representative

Universal Towing and Recovery
06.2021 - Current
  • Engaged with clients in person and over phone to answer questions and address complaints.
  • Received new orders, prepared documentation, and assigned personnel.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Promoted superior experience by addressing customer concerns,and demonstrating empathy.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Tracked and monitored vehicle performance and maintenance.
  • Negotiate contracts with insurance companies.
  • Delivered prompt service to prioritize customer needs.

Bartender

Various
04.2017 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends .
  • Prepared classic, modern, and unique cocktails for each customer.

Lead Food Service Worker

Instawork
05.2021 - 08.2024
    • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
    • Greeted guests with friendly and professional acknowledgment to build rapport.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
    • Delivered excellent customer service to support company reputation and patron satisfaction.
    • Trained new staff members on proper customer service and hospitality policies.
    • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
    • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
    • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Customer Service Supervisor

Soldier Field Stadium
03.2021 - 06.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responded to customer requests for products, services, and company information.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Assembly Line Operator, Inspector

Ford Motor Company
02.2015 - 10.2022
  • Conducted quality assurance inspections on finished components and identified issues.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Followed outlined specifications to implement assembly plans.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Interpreted and recorded results of inspections and tests, assigned production status based on findings and determined utility of production line equipment.
  • Delivered production quality support and focused on precise measurement, receiving inspection, first article inspection and finished goods audits.

Call Center Representative

LaSalle Network
05.2011 - 10.2014
    • Cross-trained and backed up other customer service managers.
    • Enhanced productivity levels by anticipating needs and delivering outstanding support.
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Cashier, Host, Waiter

Chicago Home of Chicken and Waffles
06.2008 - 05.2012
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

Associate of Arts -

Kennedy King College

High School Diploma -

King College Prep
06.2008

Skills

    • Customer Complaint Resolution
    • Administrative Support
    • Team Member Training
    • Fast Learner
    • Positive and Friendly
    • Data Entry
      • Superior customer service skills
      • Information Security
      • Compiling Data
      • Policy Implementation
      • Performance Management
      • Upselling strategies

Timeline

Lead Customer Service Representative

Universal Towing and Recovery
06.2021 - Current

Lead Food Service Worker

Instawork
05.2021 - 08.2024

Customer Service Supervisor

Soldier Field Stadium
03.2021 - 06.2024

Bartender

Various
04.2017 - Current

Assembly Line Operator, Inspector

Ford Motor Company
02.2015 - 10.2022

Call Center Representative

LaSalle Network
05.2011 - 10.2014

Cashier, Host, Waiter

Chicago Home of Chicken and Waffles
06.2008 - 05.2012

Associate of Arts -

Kennedy King College

High School Diploma -

King College Prep
Briana Stewart