Briana Stewart
Atlanta ,GA
Summary
Dynamic professional with extensive experience at Marriott International, excelling in event coordination and staff training. Proven ability in logistics management and effective communication, ensuring seamless operations and exceptional customer satisfaction. Adept at menu planning and maintaining high food safety standards, consistently delivering outstanding results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Intralot USA
Duluth, Georgia
04.2024 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Managed high volume inbound and outbound calls for customer inquiries.
- Assisted customers with account management and transaction issues.
- Utilized CRM software to track customer interactions and resolve issues.
- Collaborated with team members to improve call handling processes.
- Trained new representatives on company policies and call procedures.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Handled escalated customer complaints with professionalism and care.
- Provided accurate information about products and services to customers.
Banquet Setup Supervisor
Marriott International, Inc.
Atlanta, GA
06.2016 - 01.2024
- Managed post-event cleanup operations ensuring that all tables were cleared off promptly after the conclusion of an event.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Explained goals and expectations required of trainees.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Conducted pre-event briefings with staff to communicate event details and client expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prep Cook
Atlanta Braves Turner Field
Atlanta, GA
03.2014 - 10.2016
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Measured ingredients accurately using measuring cups and spoons.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed recipes to prepare meals according to customer specifications.
- Seasoned cooked dishes properly before serving them.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Made meals in accordance with company standards and requirements.
- Requested supplies and equipment orders, explaining needs to managers.
Cook
Krystal's Restaurant
Atlanta, GA
06.2013 - 07.2014
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Distributed food to service staff for prompt delivery to customers.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Benjamin E Mays High School
Atlanta,Ga05-2016
Skills
- Route planning
- Vehicle maintenance
- Call center representative
- Sales representative
- Customer service
- Time management
- Event coordination
- Menu planning
- Staff training
- Logistics management
- Inventory management
- Food preparation
- Recipe adherence
- Food safety
- Kitchen equipment operation
- Team collaboration
- Effective communication
- Kitchen safety
- Communication skills
Timeline
Call Center Representative
Intralot USA
04.2024 - Current
Banquet Setup Supervisor
Marriott International, Inc.
06.2016 - 01.2024
Prep Cook
Atlanta Braves Turner Field
03.2014 - 10.2016
Cook
Krystal's Restaurant
06.2013 - 07.2014
High School Diploma -
Benjamin E Mays High School