Summary
Work History
Education
Skills
Timeline
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Briana Stoudenmire

Cape Coral

Summary

Dynamic and detail-oriented professional with a strong background in customer service. Proven ability to enhance client satisfaction through effective communication and product knowledge. Skilled in order processing and teamwork, consistently achieving timely fulfillment, while maintaining a friendly and supportive experience.

Work History

Online Personal Shopper

Walmart
Fort Myers, FL
  • Assisted customers in selecting products based on preferences and dietary needs.
  • Utilized Walmart's online shopping platform to process customer orders efficiently.
  • Maintained knowledge of current promotions and product availability to enhance customer experience.
  • Collaborated with team members to ensure timely fulfillment of online grocery orders.
  • Adapted quickly to changes in inventory and product offerings to meet customer demands.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

Housekeeping and Laundry Attendant

Holiday Inn Express Hotel Suites
Multiple Locations
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
  • Operated laundry equipment efficiently to ensure timely processing of linens and towels.
  • Adhered to safety protocols while using cleaning chemicals and equipment, promoting a safe work environment.
  • Assisted in training new team members on housekeeping procedures and standards for optimal performance.
  • Conducted regular inspections of rooms to identify maintenance needs and report issues promptly.
  • Collaborated with front desk staff to accommodate special guest requests related to room cleanliness or amenities.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.

Food Prep Cooking Assistant

McDonald's Restaurant
Multiple Locations
  • Prepared food items according to standardized recipes and safety guidelines.
  • Assisted in maintaining cleanliness and organization of workstations and kitchen areas.
  • Followed proper food handling procedures to ensure product quality and safety.
  • Supported team members during peak hours to enhance service efficiency.
  • Operated kitchen equipment, including fryers and grills, adhering to safety protocols.
  • Collaborated with staff to streamline food preparation processes, ensuring timely meal delivery.
  • Maintained inventory levels of ingredients, reporting shortages to management promptly.
  • Adapted quickly to changing menu items and customer preferences during shifts.
  • Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
  • Participated in regular staff meetings to stay updated on menu changes, upcoming events, and kitchen procedures, ensuring seamless operations.

Dry Cleaner Customer Service Representative

1.99 Cleaners
Lutz, FL
  • Assisted customers with inquiries and service selections to enhance satisfaction.
  • Processed garment orders and returns efficiently to ensure timely service delivery.
  • Maintained cleanliness and organization of work area to uphold safety standards.
  • Operated cleaning machines and equipment in accordance with manufacturer guidelines.
  • Handled cash transactions accurately, ensuring proper record-keeping of sales.
  • Resolved customer complaints professionally, contributing to a positive shopping experience.
  • Managed garment handling carefully, preventing damage or loss of customers'' items.
  • Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
  • Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
  • Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
  • Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
  • Enhanced customer satisfaction by providing friendly and efficient service at the counter.
  • Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
  • Established rapport with regular clients through consistent and memorable customer service interactions.

Education

High School Diploma -

Pasco-Hernando State College
New Port Richey, FL
2019

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer service
  • Hospitality and accommodation
  • Attention to detail
  • Heavy lifting
  • Accurate money handling
  • Product knowledge
  • Verbal and written communication
  • Strong interpersonal skills
  • Problem-solving
  • Teamwork and collaboration
  • Strong work ethic
  • Multitasking and organization

Timeline

Online Personal Shopper

Walmart

Housekeeping and Laundry Attendant

Holiday Inn Express Hotel Suites

Food Prep Cooking Assistant

McDonald's Restaurant

Dry Cleaner Customer Service Representative

1.99 Cleaners

High School Diploma -

Pasco-Hernando State College

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