Briana Sutherland
Clearwater,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Manager + Server
Duff’s Buffet
01.2022 - Current
- Recruit, hire, train, and schedule front-of-house staff.
- Oversee daily restaurant operations to ensure smooth, efficient service.
- Handle escalated concerns or special requests with professionalism.
- Supervise daily performance and provide coaching for team.
Account Manager
Social Savvy
01.2022 - Current
- Build and maintain strong, long-lasting client relationships.
- Collaborate with clients to develop tailored social media strategies.
- Manage timelines, deliverables, and team coordination for social media campaigns.
- Troubleshoot any issues related to content, scheduling, or performance.
- Proactively identify opportunities for client growth or upsells.
Marketing Assistant
SCC Soft Computer
01.2016 - 01.2022
- Assist team in all marketing initiatives – advertising, sales, digital marketing, and customer service, planning events.
- Assist PR & Events Specialist and Sales Teams with planning events and booking travel.
- Manage social media and digital advertising campaigns.
Telemarketer
L & J Holdings
01.2015 - 12.2015
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technology.
- Influenced customers to partake in surveys by following a prepared script to give information about the survey and company.
- Finished surveys by getting appropriate number of questions answered and verified business name and appropriate time for a call back.
Internship
Ready4Work
01.2015 - 12.2015
- Worked closely with clients to help build resumes and complete State of Florida application.
- Aided case managers with uploading forecasts and reviewing client employment files to make sure all information was accurate.
- Accompanied in the Intake process and the application process for clients.
- Handled data input of client documents into data bases and created initial files for incoming clients.
Sales Associate/Front Desk
Rayz Tanning Salon
01.2015 - 12.2015
- Checked in clients at front desk using the computer systems and answered customer calls.
- Sold packages and products to clients.
- Helped customers find the best product for them.
- Cleaned and organized store and completed all closing duties.
Hostess/Busser
The Living Room on Main
01.2012 - 12.2013
- Made reservations and showed customers to their tables upon arriving.
- Answered phones and tended to customer needs and answered any of their questions.
- Cleaned tables after customers left and placed appropriate settings on tables.
- Assisted in the kitchen with food running and bringing water and bread to all tables.
Education
Certificate in Marketing -
St Petersburg College
Clearwater, FL12.2019
Bachelor in Arts’ - Criminology
University of South Florida
Tampa, FL05.2016
Associate’s in Arts -
St Petersburg College
Clearwater, FL05.2014
Skills
- Team management
- Customer service
- Social media marketing
- Relationship building
- Organization, prioritizing, and multi-tasking
- Project coordination
- Exceptional communication
- Staff training
- Team supervision
- Task delegation
Timeline
Manager + Server
Duff’s Buffet
01.2022 - Current
Account Manager
Social Savvy
01.2022 - Current
Marketing Assistant
SCC Soft Computer
01.2016 - 01.2022
Telemarketer
L & J Holdings
01.2015 - 12.2015
Internship
Ready4Work
01.2015 - 12.2015
Sales Associate/Front Desk
Rayz Tanning Salon
01.2015 - 12.2015
Hostess/Busser
The Living Room on Main
01.2012 - 12.2013
Bachelor in Arts’ - Criminology
University of South Florida
Associate’s in Arts -
St Petersburg College
Certificate in Marketing -
St Petersburg College
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