Briana S. Yancy
Redondo Beach,CA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
10
10
years of professional experience
Work History
General Manager
JesCatering LLC
Los Angeles, CA
01.2022 - 09.2025
- Manage daily operations, sales strategy, and vendor relations.
- Manage catering events, compose menus, inventory logs and negotiate terms of contracts.
- Addressing inquiries and resolving issues with timeliness and professionalism.
Salon Manager
DuesByBre @ RVM Salons
Los Angeles, CA
01.2018 - 01.2021
- Managed daily operations, appointment scheduling, sales strategy, and vendor relations.
- Financial management
- Recruited, hired, and trained part-time assistants during peak periods; created standard operating procedures to boost efficiency.
Account Manager
Grubhub For Work (Corporate)
Los Angeles, CA
01.2016 - 01.2019
- Coordinated order flows across multiple restaurant accounts; liaised with drivers and restaurants to ensure seamless delivery.
- Maintained high customer satisfaction by swiftly resolving delivery issues and monitoring service quality.
- Assisted in onboarding new restaurant accounts and supported team coordination efforts.
Education
Arizona State University
Skills
- Customer relationship management
- Operations management
- Event planning
- Communication skills
- Administrative skills
- Proficient in Microsoft, Google and Adobe
- Workflow planning
Availability
Full Time - Day Shift
Timeline
General Manager
JesCatering LLC
01.2022 - 09.2025
Salon Manager
DuesByBre @ RVM Salons
01.2018 - 01.2021
Account Manager
Grubhub For Work (Corporate)
01.2016 - 01.2019
Arizona State University