Briana Thompson
Brooklyn,USA
Summary
Organized School Administrative Assistant with background in providing support to educators and administrators. Experience includes scheduling, correspondence management, record maintenance, and fostering parent-teacher relationships. Strong communication skills, problem-solving capabilities, and ability to maintain confidentiality of sensitive information. Proven track record in improving administrative processes for efficiency and effectiveness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
School Administrative Assistant
The Learning Experience
Brooklyn, NY
05.2022 - Current
- Perform administrative duties such as filing, photocopying, etc
- Answer telephones and transfer calls to the correct departments
- Maintain principal’s schedule for appointments and meetings and assist in prioritizing activities
- Received and screened a high volume of internal and external communications, including email and mail
- Created and maintained spreadsheets using intermediate Excel functions and calculations to develop reports and lists
- Answers questions and resolves situations involving students, parents, public, location staff and personnel through knowledge of school policies, rules, and regulations
- Manages new hire paperwork and all employee files in compliance with state licensing regulations
Habilitation Assistant
ADAPT Community Network
Brooklyn, NY
08.2019 - 11.2020
- Provide physical and programmatic aid to clients; assist with the activities of daily living including personal hygiene, toileting, and feeding
- Escort clients into the community for recreational events on a regular basis and ensure their safety at all times
- Write case notes and provide information about any behavioral incidents, as needed, in reports
- Follow established classroom activity schedules; maintain a clean, organized classroom
- Performed price adjustments as directed by managers
College Aide
NYC Department of Buildings
Brooklyn, NY
04.2017 - 08.2019
- As a College Aide working for the Permits Unit, I answer phone calls in regards to building violations or codes
- Resolve inquiries via in person as well as emails
- This is to ensure the most efficient and effective solutions are achieved to resolve discrepancies
- Perform clerical duties, including filing typing and data entry)
- When assigned by the supervisor resolve issues that require further analytical research
Education
Bachelor's degree -
University of Phoenix
11.2024
Associate's degree -
Kingsborough Community College
Skills
- Classroom Management
- Organizational Skills
- Curriculum Development
- Attention to detail
- Active listening
- Communication skills
- Communication skills (10 years)
- Office skills (10 years)
- Microsoft Excel
- Microsoft Word
- Scheduling
- Strong organization
- Policy enforcement
- Scheduling appointments
- Student registration
- File maintenance
- Calendar management
- Meeting planning
- Mail handling
- Social media management
- Proofreading
- Phone etiquette
- Self-starter
- Organizational skills
Certification
- First Aid Certification
- CPR Certification
Timeline
School Administrative Assistant
The Learning Experience
05.2022 - Current
Habilitation Assistant
ADAPT Community Network
08.2019 - 11.2020
College Aide
NYC Department of Buildings
04.2017 - 08.2019
Bachelor's degree -
University of Phoenix
Associate's degree -
Kingsborough Community College