Proven to excel in high-pressure environments, I leveraged my problem-solving abilities and knowledge of medical terminology at Novant Health, Inc to enhance patient experience and streamline front desk operations. My strong work ethic and reliability, honed across roles, significantly improved customer satisfaction and operational efficiency. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Hi, I’m
Briana Tisdale
Indian Land,SC
Summary
Overview
8
years of professional experience
1
Certification
Work History
Psa Airlines
Flight Attendant
05.2025 - Current
Job overview
- Ensured passenger safety by conducting pre-flight safety briefings and demonstrating emergency procedures.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Managed in-flight services, including meal distribution and beverage requests, ensuring a pleasant travel experience.
- Collaborated with crew members to maintain operational efficiency during boarding and deplaning processes.
Novant Health, Inc
Medical Receptionist
04.2021 - Current
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Start Corporation
Call Center Representative
10.2017 - 04.2021
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Kenneth Schuler School Of CosmetologyRock Hill, SC
Associate of Applied Science from Esthetician
02.2024
University Overview
South Carolina State UniversityOrangeburg, SC
Associate of Applied Business from Business Administration
05.2017
University Overview
Skills
- Front Desk Operations
- Medical Terminology
- Strong Work Ethic
- Reliability and punctuality
- New Hire Coaching
- Problem-solving abilities
- Calm Under Pressure
Certification
- Licensed Esthetician
- Licensed Make Up Artist
Timeline
Flight Attendant
Psa Airlines
05.2025 - Current
Medical Receptionist
Novant Health, Inc
04.2021 - Current
Call Center Representative
Start Corporation
10.2017 - 04.2021
Kenneth Schuler School Of Cosmetology
Associate of Applied Science from Esthetician
South Carolina State University
Associate of Applied Business from Business Administration
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