Briana Tisdale
Indian Land,SC
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving abilities and knowledge of medical terminology at Novant Health, Inc to enhance patient experience and streamline front desk operations. My strong work ethic and reliability, honed across roles, significantly improved customer satisfaction and operational efficiency. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Novant Health, Inc
2021.04 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Call Center Representative
Start Corporation
2017.10 - 2021.04
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier Team Lead
PetSmart
2013.09 - 2017.11
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Applied Science - Esthetician
Kenneth Schuler School Of Cosmetology
Rock Hill, SC02.2024
Associate of Applied Business - Business Administration
South Carolina State University
Orangeburg, SC05.2017
Skills
- Front Desk Operations
- Medical Terminology
- Strong Work Ethic
- Reliability and punctuality
- New Hire Coaching
- Problem-solving abilities
- Calm Under Pressure
Certification
- Licensed Esthetician
- Licensed Make Up Artist
Timeline
Medical Receptionist
Novant Health, Inc
2021.04 - Current
Call Center Representative
Start Corporation
2017.10 - 2021.04
Cashier Team Lead
PetSmart
2013.09 - 2017.11
Associate of Applied Science - Esthetician
Kenneth Schuler School Of Cosmetology
Associate of Applied Business - Business Administration
South Carolina State University
- Licensed Esthetician
- Licensed Make Up Artist
Similar Profiles
Kelly ZeiglerKelly Zeigler
Neonatal Nurse Practitioner-Full Time at Novant Health, IncNeonatal Nurse Practitioner-Full Time at Novant Health, Inc
Ziyauna McNairZiyauna McNair
Certified Nursing Assistant at Novant Health, IncCertified Nursing Assistant at Novant Health, Inc
Kelsey Hill, RNKelsey Hill, RN
Prep and PACU Nurse at Novant Health, IncPrep and PACU Nurse at Novant Health, Inc