Niya Thompson
Myrtle Beach,SC
Summary
Dynamic and dedicated professional with a proven track record at American Airlines, excelling in customer service and safety compliance. Skilled in conflict resolution and in-flight operations, I enhance passenger experiences while ensuring adherence to safety standards. Recognized for reliability and attention to detail, I thrive in fast-paced environments.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Flight Attendant
American Airlines
Arrington, VA
03.2025 - 12.2025
- Provided outstanding customer service to enhance passenger satisfaction and comfort during flights.
- Executed pre-flight safety checks to uphold airline safety standards.
- Facilitated passenger boarding, managed baggage handling, and addressed special requests or needs.
- Partnered with flight crew to oversee in-flight operations and address emerging issues promptly.
Key Holder
Carters Inc
Jacksonville NC
09.2021 - 12.2021
- Assisted in daily store operations, ensuring smooth customer experiences and efficient workflow.
- Maintained accurate inventory levels through regular stock audits and effective replenishment strategies.
- Handled cash transactions and balanced registers, ensuring financial accuracy at end-of-day closeout.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
Front of House Employee
Chick-fil-A
Jacksonville NC
08.2019 - 01.2021
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Assisted in managing front desk operations, including check-in and check-out processes.
- Maintained cleanliness and organization of front-of-house areas, adhering to safety standards.
- Collaborated with team members to streamline service workflows and improve efficiency.
Education
Associate In Science
Penn Foster Career School
Scranton, PAHigh School Diploma -
Northside High School
Jacksonville, NC07.2020
Skills
- Customer service excellence
- Safety compliance
- In-flight operations
- Passenger assistance
- Conflict resolution
- Front desk operations
- Cleanliness standards
- Time management skills
- Communication skills
- Problem-solving abilities
- Multitasking capabilities
- Attention to detail
- Customer service
- Reliability and punctuality
- Hospitality service expertise
- Safety procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
American Airlines
03.2025 - 12.2025
Key Holder
Carters Inc
09.2021 - 12.2021
Front of House Employee
Chick-fil-A
08.2019 - 01.2021
Associate In Science
Penn Foster Career School
High School Diploma -
Northside High School