Summary
Overview
Work History
Education
Skills
Timeline
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Felecia Mitchem

DeSoto,TX

Summary

Accomplished Flight Attendant offering a year in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Flight Attendant

Deluxe Public Charter
09.2022 - 08.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collaborated with flight crew to maximize smooth and safe flights.

Operations Agent/Union Representative

Southwest Airlines, SWA
01.2016 - 06.2022
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences. Reduced grievances and arbitration need by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Operated PA system to make announcements regarding flight activity.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.

Airport Customer Service Agent/Air Traffic Controller

American Eagle Airlines/ Envoy Airlines
02.2013 - 01.2016
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Provided pilots with instructions for safe landings and takeoffs at airport averaging 35 flights per day.
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Used airline computer system to create airline tickets and boarding passes.

Front Office Manager Counseling Center

Hamilton Counseling & Consulting
02.2013 - 03.2015
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse..

Clinical Support Associate

Mental Health for Mental Retardation of Tarrant Co
Bedford, TX
05.2007 - 08.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Executed billing tasks and recorded information in company databases.
  • Kept all patient information secure and confidential.
  • Processed payments and applied to customer balances.
  • Assisted providers with pre- and post-op appointments and procedures.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Some College (No Degree) - Criminal Justice

Cedar Valley College
Lancaster, TX

Associate of Applied Science - Culinary Arts

The Art Institute of Dallas
Dallas, TX
09.2012

Skills

  • Client Support
  • Inventory Checks
  • Employee Performance
  • Complex Problem-Solving
  • Cleanliness and Sanitation
  • Regulation and Compliance Monitoring
  • Passenger Interaction
  • Adult AED and CPR
  • Food and Beverage Service
  • Hospitality Service Expertise
  • Staff Management
  • Patient Data Processing
  • Electronic Medical Record
  • Front Desk Operations
  • HIPAA Guidelines
  • Medical Records Management
  • Reminder Calls
  • Medical Billing and Coding
  • Credit and Debt Card Processing
  • Banking

Timeline

Flight Attendant

Deluxe Public Charter
09.2022 - 08.2023

Operations Agent/Union Representative

Southwest Airlines, SWA
01.2016 - 06.2022

Airport Customer Service Agent/Air Traffic Controller

American Eagle Airlines/ Envoy Airlines
02.2013 - 01.2016

Front Office Manager Counseling Center

Hamilton Counseling & Consulting
02.2013 - 03.2015

Clinical Support Associate

Mental Health for Mental Retardation of Tarrant Co
05.2007 - 08.2012

Some College (No Degree) - Criminal Justice

Cedar Valley College

Associate of Applied Science - Culinary Arts

The Art Institute of Dallas

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Felecia Mitchem