Briana Tristan
Houston,Texas
Summary
Self-confident Juvenile Detention Officer providing juvenile offenders with needed discipline, guidance and direction. Overseeing inmate escorts, facility searches and work detail supervision. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
Giddings State School
05.2023 - 12.2023
- Provided supervision
- Direct care for youth in correctional facility
- Improved facility safety by conducting thorough and consistent security checks.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Worked to help the youth achieve progress in learning and apply methods to identify and manage reactions to stress and trauma and react in more socially appropriate ways
- Used appropriate interventions methods in response to behavioral issues and correcting behavior
- Maintained a healthy relationship and boundaries with youth consistently recognizes progress and good choices made by youth
- Worked through a set schedule for youth on school days and weekends
- Documented on INS-110 log sheet of everything that happened daily and documented times
- Kept up with Suicide Alert youth for 5 minutes, 10 minutes, and 15 minutes
- Checked on cells every 7-10 minutes to check on youth
- Handed out breakfast trays as well as snacks 10am, 3pm, and 6pm.
Passenger Agent IAH
Lufthansa Airline
08.2022 - 07.2023
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, boarding procedures, and luggage requirements.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
- Collaborated with airline staff to address and resolve passenger concerns quickly and professionally.
- Processed ticket sales, upgrades, and exchanges while maintaining accuracy in financial transactions.
- Verified passenger identification and travel documents to ensure compliance with security protocols.
- Provided exceptional customer service by addressing passengers'' needs in a friendly and attentive manner.
- Managed seat assignments effectively, accommodating individual preferences whenever possible.
Caro Leasing- Amazon Driver
Amazon
06.2022 - 03.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Amazon Delivery Driver
12.2020 - 05.2021
- Deliver packages
- Customer Obsessed
- Fast on Feet
- Load Vehicle.
ESP
ESP
11.2019 - 02.2021
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Amazon Hub Counter
09.2020 - 01.2021
- Customer Service
- Informing new customers about us and answering their questions
- Taking phone calls, answering customers' needs, also giving information about us if new
- Labeling and shipping out shipment with the returns of packages
- Inventory.
Car sales Representative
AutoNation USA Houston
11.2019 - 04.2020
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
Cashier Sales Associate
Finishline - Houston, Texas
01.2018 - 05.2018
- Received and inspected shipments to complete timely merchandising updates
- Greeted incoming customers and provided personable and knowledgeable service
- Maintained flexibility to work a varied schedule that included nights and weekends
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching, and occasional lifting up to 20+ lbs
- Informed customers about all product lines and services offered by the company
- Marked clearance products with updated price tags.
Education
Bachelor of Arts - Criminal Justice
Huston Tillotson University
Austin, TX01.2022
Major Criminal Justice -
Laredo College
Laredo, TX01.2019
Highschool diploma -
Elsik High School
01.2015
Skills
- Mental Health Training
- Suicide Prevention
- Restraint Techniques
- De-Escalation Techniques
- Call Management
- Appointment Scheduling
- Consultative Sales
- Upselling
Certification
- Certified JCOIII , Giddings state school certification
Timeline
Juvenile Correctional Officer
Giddings State School
05.2023 - 12.2023
Passenger Agent IAH
Lufthansa Airline
08.2022 - 07.2023
Caro Leasing- Amazon Driver
Amazon
06.2022 - 03.2023
Amazon Delivery Driver
12.2020 - 05.2021
Amazon Hub Counter
09.2020 - 01.2021
ESP
ESP
11.2019 - 02.2021
Car sales Representative
AutoNation USA Houston
11.2019 - 04.2020
Cashier Sales Associate
Finishline - Houston, Texas
01.2018 - 05.2018
Bachelor of Arts - Criminal Justice
Huston Tillotson University
Major Criminal Justice -
Laredo College
Highschool diploma -
Elsik High School
- Certified JCOIII , Giddings state school certification
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