Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANA USHER

Chesapeake,VA

Summary

Experienced professional with more than10 years in quality, customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on multitasking,adaptability, and achieving goals. Skilled in active listening, inspection, problem-solving, and data entry. Reliable and flexible in meeting changing needs.

Overview

13
13
years of professional experience

Work History

Quality Control Inspector

Newport News Shipbuilding
VA
01.2018 - Current
  • Conducted inspections on structural components to ensure compliance with quality standards.
  • Identified defects and non-conformities in materials and processes for corrective action.
  • Utilized precision measuring tools to assess product specifications and tolerances.
  • Collaborated with engineering teams to resolve quality issues and improve production methods.
  • Documented inspection results, maintaining accurate records for quality assurance audits.

Customer Service Representative Team Lead

Atlanta Medical Center
Atlanta, GA
04.2013 - 11.2017
  • Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
  • Utilized electronic health record systems to manage patient information accurately and securely.
  • Processed insurance claims and verified coverage details, ensuring compliance with healthcare regulations.
  • Collaborated with healthcare providers to streamline appointment scheduling and enhance patient experience.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved billing issues by coordinating with internal departments to enhance patient satisfaction.
  • Trained new team members on customer service protocols and system navigation for enhanced efficiency.

Education

Bachelor of Science - Registered Nursing

Arizona College of Nursing
Chesapeake, VA
09.2026

High School Diploma - undefined

Maynard Jackson Southside Comprehensive High School
Atlanta, GA
06.2005

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Call center experience
  • Empathy and patience
  • Team leadership
  • Visual inspection
  • Data entry proficiency
  • Insurance verification
  • Appointment scheduling
  • Medical billing
  • Multitasking and organization
  • Quality control
  • Inspection documentation
  • Payment processing

Timeline

Quality Control Inspector

Newport News Shipbuilding
01.2018 - Current

Customer Service Representative Team Lead

Atlanta Medical Center
04.2013 - 11.2017

High School Diploma - undefined

Maynard Jackson Southside Comprehensive High School

Bachelor of Science - Registered Nursing

Arizona College of Nursing