Jessica Valenzuela
Peoria,AZ
Summary
- Knowledgeable Showroom Sales Consultant with solid background in customer engagement and product presentation. Proven success in building lasting customer relationships and driving sales in showroom setting. Demonstrated ability to effectively utilize sales techniques and product knowledge to meet and exceed client expectations.
- Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
13
13
years of professional experience
Work History
Quality Control Inspector
Marble and Stone Works
12.2017 - 12.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
Medical Assistant
Dermatique
12.2013 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Sales Associate
Artes Imports
12.2007 - 12.2009
- Coordinated special orders for customers, ensuring timely delivery while maintaining clear communication throughout the process.
- Drove sales growth with effective upselling techniques tailored to individual customers.
- Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
- Conducted follow-up calls with customers after purchases were made to ensure satisfaction with their purchase experience.
- Managed inventory effectively, keeping track of stock levels and replenishing when necessary to avoid shortages.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Conducted informative product demonstrations, enhancing customer understanding and interest in the merchandise.
- Fostered strong relationships with vendors and suppliers to negotiate favorable pricing, terms, and delivery schedules for products sold in the showroom.
- Contributed to a positive work environment through excellent teamwork and communication with colleagues.
- Attended industry trade shows to stay current on market trends and expand product knowledge for better customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate Degree - Medical
Pima Medical Institute
Mesa, AZ12-2010
GED -
Town of Guadalupe Youth Center
Tempe, AZ01-2007
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Data entry
- Vital signs monitoring
- Phlebotomy
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Equipment sterilization
- Fluent in english and spanish
- OB/GYN procedures
- Medical terminology in english and spanish
- Insurance authorizations
Accomplishments
- Successfully transitioned facility to use of EMR
- Recognized for outstanding dedication to patient care.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 15 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
Marble and Stone Works
12.2017 - 12.2020
Medical Assistant
Dermatique
12.2013 - 12.2015
Sales Associate
Artes Imports
12.2007 - 12.2009
Associate Degree - Medical
Pima Medical Institute
GED -
Town of Guadalupe Youth Center
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