Briana Valdivia
Mayan Kitchen
Chattanooga,TN
1
Certification
15
years of professional experience
Reliable and detail-oriented professional with strong problem-solving abilities, and exceptional time management skills. Recognized for consistent performance, accuracy, and the ability to meet deadlines in fast-paced environments. Seeking to contribute to a team-oriented organization where efficiency and quality are valued.
Work History
Server
1 Year 9 Months- Demonstrated excellence in hospitality, anticipating guests' needs by providing attentive and personalized service
- Collaborated effectively with co-workers to ensure a positive guest experience
- Practiced responsible cash handling procedures
- Contributed to sales and marketing goals by actively upselling, utilizing a comprehensive understanding of menu offerings
- Maintained organization in a fast-paced work environment
- Ensured strict compliance with public health and sanitation mandates
- Adhered to all Tennessee Alcoholic Beverage Commission (TABC) rules and maintained a valid permit
E-Commerce Team Member
1 Year 3 Months- Ensured metric goals were on target and consistent while maintaining order accuracy and integrity
- Practiced responsible cash handling procedures
- Facilitated cross-department collaboration, and maintained the ability to step into different roles
- Assisted customers with order pickups, returns, and inquiries
- Tactfully handled customer questions and concerns to ensure their satisfaction
- Maintained a positive and collective work environment
Grocery Order Writer
11 Months- Provided legendary customer service through product knowledge, and an eagerness to assist guests with a welcoming attitude
- Purchased and replenished inventory through proper buying procedures
- Demonstrated a strong ability to contribute to sales and marketing goals
- Possessed the ability to navigate company applications, ensuring our metrics were on target and consistently meeting company goals
- Maintained a well-stocked and well-merchandised department
- Analyzed and controlled product waste and spoilage
- Maintained an organized and safe back-stock area
- Adhered to all sanitation and work safety procedures
Whole Body Team Trainer
1 Year 3 Months- Coordinated with new Team Members, Team Leaders, and TMSG to achieve successful and efficient onboarding
- Ensured new and ongoing training programs were successfully delivered and completed
- Provided legendary customer service through product knowledge, and an eagerness to assist guests with a welcoming attitude
- Maintained a well-stocked and well-merchandised department, while controlling back-stock and spoilage
- Met all requirements for standards of practice, as laid out by the DSHEA act
Whole Body Order Writer
9 Months- Provided legendary customer service through product knowledge, and an eagerness to assist guests
- Adhered to all requirements for standards of practice set by the DSHEA act
- Supported the goals and visions of the Team Leader, while working with other Buyers and TMs to meet these goals
- Created strong relationships with vendors and their representatives
- Purchased and replenished inventory through proper buying procedures
- Demonstrated a strong ability to contribute to sales and marketing goals
- Possessed the ability to navigate company applications, ensuring our metrics were on target and consistently meeting company goals
- Maintained a well-stocked and well-merchandised department, while controlling back-stock and spoilage
Specialty Order Writer/Venue Supervisor
3 Years 3 Months- Provided excellent customer service in a timely and courteous manner
- Adhered to all Illinois liquor laws and maintained a valid BASSET certification
- Coordinated tap takeovers, tastings, and other venue events or promotions
- Created and maintained strong relationships with vendors and their representatives
- Ensured orders were timely and accurate to monitor inventory turns
- Achieved or exceeded assigned or established margin and sales targets
- Analyzed and controlled product waste and spoilage
- Maintained an organized and safe back-stock area
- Directed and maintained a 24-tap draft system, ensuring strict adherence to Clean-In-Place sanitation protocols
- Adhered to all sanitation and safe work procedures
Assistant General Manager
2 Years 9 Months- Delivered exceptional guest experiences by fostering strong relationships with staff and patrons
- Ensured compliance with all restaurant licenses, certifications, and insurance policies
- Oversaw financial operations, including budget management, vendor and investor payments, and preparation of tax filings
- Created and maintained schedules for all positions, and assisted with third-party payroll processing
- Upgraded the restaurant technology infrastructure by introducing a POS system with online ordering, streamlining operational efficiency and improving customer convenience
- Negotiated with vendors and placed supply orders to maintain optimal inventory levels while controlling costs
- Achieved and exceeded monthly sales goals through strategic upselling, promotions, and community engagement
- Oversaw inventory control processes to reduce waste and improve cost efficiency
- Resolved employee concerns effectively, while maintaining discretion and professionalism, building trust, accountability, and a respectful workplace culture
- Cultivated a positive, team-oriented work environment that encouraged staff retention and high morale
- Tactfully handled customer questions and concerns to ensure their satisfaction
- Assisted with the development and execution of advertising and social media campaigns to increase brand visibility and attract new customers
Whole Body Order Writer
2 Years 5 MonthsServer/Bartender
1 Year 10 MonthsEducation
Applied Science - Completed two years of study
Skills
Purchase order management
Point of sale (POS) data
Vendor negotiation
Data entry in Excel
Customer service
Onboarding process management
Multitasking
Retail sales experience (6-10 years)
Operational budget management
Conflict resolution
Food safety
Restaurant management
Food handling
Inventory management experience (6-10 years)
Purchasing agent experience (6-10 years)
Staff scheduling
Bartending experience (6-10 years)
Certification
- State of Tennessee Alcoholic Beverage Commission 5-year server permit
- Permit Number : PERSER-HAM-2443599 Date Issued : 12/09/2024 Expiration Date : 12/09/2029
Timeline
Server
Mayan Kitchen
10.2024 - 07.2026Read More
E-Commerce Team Member
Whole Foods Market
08.2024 - 11.2025Read More
Grocery Order Writer
Whole Foods Market
09.2023 - 08.2024Read More
Whole Body Team Trainer
Whole Foods Market
06.2022 - 09.2023Read More
Whole Body Order Writer
Whole Foods Market
08.2021 - 05.2022Read More
Specialty Order Writer/Venue Supervisor
Whole Foods Market
05.2018 - 08.2021Read More
Assistant General Manager
Fiamme Pizzeria Napoletana
08.2015 - 05.2018Read More
Whole Body Order Writer
Whole Foods Market
03.2013 - 08.2015Read More
Server/Bartender
Quigley's Irish Pub
05.2011 - 03.2013Read More
College of DuPage
Applied Science from Completed two years of study
Read More