Briana Vinohradsky
Mound,MN
Summary
Proven multitasker and adept negotiator, I leveraged skills in collections processing and conflict resolution to enhance customer satisfaction at Viking Client Services LLC. By prioritizing detailed account management and fostering positive relationships, I significantly improved productivity levels. My collaborative approach and goal-oriented mindset consistently drive results and exceed employer expectations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Server
Harrison Bay
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Collections Agent
Viking Client Services LLC.
01.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Member Services Team Member
Glacier Hills Credit Union
09.2019 - 07.2020
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
- Responsible for all cash and documentation handling.
Teller
US Bankcorp
11.2018 - 08.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Server/Bartender Assistant
Great Waters Brewing Co.
St. Paul, MN
09.2015 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
GED -
Mound Westonka High School
Minnestrista, MN. 07-2008
No Degree - Paralegal
National American University
Roseville, MN 02.2012 - 02.2014
Skills
- Collections processing
- Credit adjustments
- Delinquent account management
- Goals and performance, attention to detail, and organizational skills
- Call center experience, phone etiquette
- Conflict resolution techniques
- Skip tracking, and documentation skills
- Insurance policies
- Negotiation tactics, and billing dispute resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Harrison Bay
03.2024 - Current
Collections Agent
Viking Client Services LLC.
01.2021 - Current
Member Services Team Member
Glacier Hills Credit Union
09.2019 - 07.2020
Teller
US Bankcorp
11.2018 - 08.2019
Server/Bartender Assistant
Great Waters Brewing Co.
09.2015 - 08.2018
No Degree - Paralegal
National American University
02.2012 - 02.2014
GED -
Mound Westonka High School
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