Crystal Plaisance
Marrero,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Server
Coffee
Marrero, LA
02.2022 - Current
- Answered inbound phone calls, placed outbound calls, and assisted with training, and stocking
- Took and served customers food and drink orders, used point of sale system, and communicated with kitchen staff
- Provided customer service, ensured cleanliness and organization, and counted cash out to customers
- Providing detailed information on menus, multitasking various front-of-house duties and collecting the bill
Phlebotomist
Octapharma Plasma OPI
Gretna, LA
04.2022 - 07.2022
- Perform venipuncture for the plasmapheresis process, maintaining compliance with SOP
- Reviewing donor records for accuracy and completeness
- Labeling and ensuring that each unit and all samples are labeled accurately
- Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedure
- Operating the automated plasmapheresis machines, including response and evaluation of alarms and machine errors
Restaurant Hostess
Acme Oyster House
Metairie, LA
10.2020 - 02.2021
- Greeted patrons and directed them to their tables or accompanied them to waiting areas
- No Scheduled reservations, assigned guests to tables, escorted them to their seats, and provided menus
- Completed opening and closing duties, helped coworkers with side work, and cleaned work areas
Server
Coffee
Marrero, LA
05.2019 - 03.2020
- Answered inbound phone calls, placed outbound calls, and assisted with training, stocking, and counting inventory
- Took and served customer food and drink orders, used point of sale system, and communicated with kitchen staff
- Provided customer service, ensured cleanliness and organization, and counted cash out to customers
Medical Assistant- Externship
Saint Charles Community Health Unit
Hahnville, LA
10.2012 - 12.2012
- Answered inbound calls, greeted & registered patients, collected insurance information & co-pays
- Responsible for scheduling, preparing rooms & patients, performing vitals and injections
- Assisted nurses and physicians with various clerical and clinical duties as assigned
Receptionist / Customer Service Specialist
Taylor & Tyler HVAC Repair
Harvey, LA
04.2005 - 04.2006
- Responsible for all front-office operations, including greeting customers, answering phones & scheduling appointments
- Assisted with day-to-day business operations & logistics, office duties, ordering, inventory, maintenance & organization
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01-2020
Graduate Certificate - Medical Assistant
Eastern College of Health Vocations
New Orleans, LA11-2012
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS1500
- CMS1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Staff training
- Multitasking Abilities
- Excellent communication
- Problem-solving abilities
- Decision-making
- Teamwork
- Organizational skills
- Attention to detail
Awards
Academic Honors – Ultimate Medical Academy Honor Roll.
Timeline
Phlebotomist
Octapharma Plasma OPI
04.2022 - 07.2022
Server
Coffee
02.2022 - Current
Restaurant Hostess
Acme Oyster House
10.2020 - 02.2021
Server
Coffee
05.2019 - 03.2020
Medical Assistant- Externship
Saint Charles Community Health Unit
10.2012 - 12.2012
Receptionist / Customer Service Specialist
Taylor & Tyler HVAC Repair
04.2005 - 04.2006
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Graduate Certificate - Medical Assistant
Eastern College of Health Vocations
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