Jesseca Ramirez
Lake Havasu City,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Javalina Cantina
Lake Havasu City, AZ
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Medical Receptionist
Truecare Urgent Care
Lake Havasu City, AZ
02.2020 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
Host
The Boathouse Grill
Lake Havasu City, AZ
07.2020 - 11.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05-2022
Some College (No Degree) - Early Childhood Education
Mohave Community College
Kingman, AZSkills
- Order Management
- Team member support
- Food Running
- Safe Food Handling
- Guest Engagement
- Daily specials memorization
- Dining customer service
- Server training
- Menu Memorization
- Exceptional customer service
- High-volume dining
- POS operation
- Table Bussing
- Billing support
- Medical Terminology
- Insurance Verification
- Medical Billing
- Front Desk Operations
- Typing and filing
- Record processing
Certification
- Food Handlers
- CPR Certified
References
References available upon request.
Timeline
Server
Javalina Cantina
09.2023 - Current
Host
The Boathouse Grill
07.2020 - 11.2022
Medical Receptionist
Truecare Urgent Care
02.2020 - Current
High School Diploma -
Lake Havasu High School
Some College (No Degree) - Early Childhood Education
Mohave Community College